I just checked the "Return Options" for the item I want to send back as defective.
No other option than to print the return label myself, return and insure it at my own expense. (If I don't insure it, they won't refund, if it's "lost or damaged". How convenient for them.)
They make sure it's not worth your time and the hassle to return things. I'm done with ever ordering anything electronic from HSN again.
I'll do an online chat with CS, but I doubt I'll get anywhere. IMO, they are the worst. I have some Autoships that I'm about to go cancel and then draw a line under my dealing with them.
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UPDATE: I just chatted with a CS rep and he's agreed to send me a prepaid label and says I won't be charged for the return shipping. I'll make sure after the return gets there, that I'm not!
"" A little learning is a dangerous thing."-Alexander Pope