Reply
Respected Contributor
Posts: 2,388
Registered: ‎03-21-2010

Yesterday, I received a partial order.  There was no invoice or return label.  Called CS and an invoice was emailed today.  As for the return label, I was told call again if the item has to be returned and one will be sent.  HUH???  Is this something new or just an oversight?  Has this happened to any of you?

Esteemed Contributor
Posts: 7,335
Registered: ‎03-12-2010

I have received a few packages without any invoice or return label.  CS mailed me a label and also included a receipt with the order information, so I could have it for my records.  If my printer was working, I could have printed out the label, but it's still a bother to do it.

Honored Contributor
Posts: 8,207
Registered: ‎10-03-2014

Last several weeks not always receiving labels or receipts.  Had to return some because they were damaged or  defective.  Printed labels.  

Honored Contributor
Posts: 12,464
Registered: ‎03-09-2010

I've had that happen.  I think some things sent directly from the vendor don't always include an invoice or return label.  I can always print one off from my online account, if I need to.

"" A little learning is a dangerous thing."-Alexander Pope
Trusted Contributor
Posts: 1,872
Registered: ‎06-07-2010

I've received a lot of packages from QVC without the paperwork included lately. I called CS and asked if this was something new and was told "No, it's just a mistake on the part of the person fulfilling the order." I like to have receipts for things that I purchase.

Honored Contributor
Posts: 14,097
Registered: ‎03-09-2010

@coffee drinker ...Same thing happened to me...I will quit ordering if this is their new normal....ridiculous.  I keep the invoices to compare with my credit card statement as well if I need to make a return....who makes these decisions?

Highlighted
Honored Contributor
Posts: 16,478
Registered: ‎02-27-2012

It is not a mistake, nor is it new.

 

It has been going on for quite a long while now, there have been many, many previous threads.

 

It is a trend w/ vendors and retailers NOT to take the expense of printing invoices etc.

 

If you have a printer, you can print your own.  If you do not, the mods will be glad to send it to you.

 

MOST places I shop online, NEVER give me a packing slip OR invoice in the box.

 

Target, Wally, BBB, Amazon (NEVER HAS!), Michaels etc.  All orders I have placed and never get an invoice or packing slip.

 

I would prefer to have one also, but this seems to be the way of it.  I won't fret or fuss I guess, just print my own if I really need it.

Trusted Contributor
Posts: 1,871
Registered: ‎08-04-2013

Now that I think about it, I don't remember the last time I received an invoice.  The last box I received had a label that said 1 of 3 labels but there was only the top 1, nothing under it.

Valued Contributor
Posts: 549
Registered: ‎11-14-2013

Having no return label included has happened to me a number of times... I have a printer but for whatever reason I can never print out a return label from QVC..... I call and have one emailed and then no problem printing out the return label....???

Respected Contributor
Posts: 2,388
Registered: ‎03-21-2010

Another package arrived today without a packing list or return label.  Saving that paperwork must be QVC's way of going "green"!!!