Wayfair is the WORST, I have the tracking number on what I refused because they gave it to me when it finally shipped, 3 months after the fact. Wouldn't let him cancel a back order. It was something my husband ordered, pretty expensive. by the time it arrived he had passed away. He tried to cancel the back order many times and they kept saying no. Crappy way to treat customers.
So think twice when complaining about the Q. We had been customers of Wayfair for many years. NEVER AGAIN