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Trusted Contributor
candyagain
Posts: 1,688
Registered: ‎04-11-2010

Quick Helpful Customer Service Today!

‎08-17-2020 11:59 AM

I had trouble canceling a recent order. I called Customer Service and thought I'd be on hold for quite a bit as today is the Gold Rush.

I hit "O" and was connected to Ordering. That rep was very nice and she connected me to Customer Service right away. My call was picked up after the second ring! The young man in CS solved the problem and was very pleasant as well.

 

I continue to appreciate QVC Customer Service. Thank you all!

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Esteemed Contributor
SandySparkles
Posts: 6,223
Registered: ‎06-13-2010

Re: Quick Helpful Customer Service Today!

‎08-17-2020 12:38 PM

That's wonderful!!! Reading your post of gratitude made me smile.😄 There has been numerous positive posts lately regarding stellar CS , that outweigh the unfortunate negative posts.😊 

 

 

~~~All we need is LOVE💖

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Respected Contributor
spent2much
Posts: 2,140
Registered: ‎03-10-2010

Re: Quick Helpful Customer Service Today!

‎08-17-2020 02:02 PM

@candyagain  They allowed you to cancel an order?  I didn't think that was allowed!!!

 

 

ETERNITY: your choice... smoking or non smoking!
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Trusted Contributor
candyagain
Posts: 1,688
Registered: ‎04-11-2010

Re: Quick Helpful Customer Service Today!

‎08-17-2020 04:24 PM

@spent2much wrote:

@candyagain  They allowed you to cancel an order?  I didn't think that was allowed!!!

 

 

Well, we'll find out......the order was very recent and I didn't get sa direct "no". That's when I called.

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Regular Contributor
Sweetpea70
Posts: 169
Registered: ‎05-15-2010

Re: Quick Helpful Customer Service Today!

‎08-17-2020 11:02 PM

I have cancelled orders before. 

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Trusted Contributor
candyagain
Posts: 1,688
Registered: ‎04-11-2010

Re: Quick Helpful Customer Service Today!

[ Edited ]

‎08-18-2020 11:49 AM - edited ‎08-18-2020 11:50 AM

Update: successfully cancelled! Thanks again CS.

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