Community Chat

[Roscoe the Rascal]

I was not aware of this.  I returned a bra the other day and it had a label.

I have not returned much but I have done a few exchanges and label always available.

[Puppy Lips]

I hope this is not true.  I have received return labels on all of my recent purchases, and unfortunately, I had to return some of them.  Printing out a label for their customers to use should be a given.

[Bookplate]

It would be helpful if someone from the Social Team would chime in here and either confirm or deny this statement.  The CS person may have been misinformed.

If true, it will certainly cut down on my purchases. 

[beach-mom]

After the warehouse fire they asked us to print out the return labels. A lot of the pre-printed ones would be sent to the warehouse's address. So I printed out the label as instructed.

 I don't mind printing out my labels, although it might not be possible for some. I'm sure CS or the Social Team will help.   

[santorini]

I think it might just be warehouse errors.  Most of mine lately have included invoice sheets along with return labels.  One Isaac jean jacket didn't. I had an issue with that item so I reordered in a different size the day after I received the original.  That second  package DID include the paperwork so my theory that maybe it was a new rule with Mizrahi items was incorrect. I agree that the mods should comment. 

[depglass]

And all these years I've been using their label and paying the 7.50 because I thought it was faster.  

[geezerette]

The recent orders I've gotten have been hit or miss regarding inclusion of a packing slip.

[goldensrbest]

I do not have a printer,nor do i want to buy one.

[millieshops]

I certainly missed that message.  My most recent order arrived just last week.  Receipt and return label in the familiar brown envelope.   

[Venezia]

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@Foxxee wrote:

HSN has been doing this.  

In place of a label on the receipt, message requests calling CS before returning something.  So I did the first time asking why I needed permission.  "No, if you have a printer, you can print it out yourself."  Why tell customers to call first?  Why not say print it yourself from your order page if you have a printer?  If no printer, call CS.  

Looks like QVC is doing everything it can to cause customers to go elsewhere. 

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@Foxxee - I was given an answer to this by an HSN rep recently, when I returned something that was defective, but still had the return shipping deducted from my refund.

The rep told me that, when returning something, to contact CS first so they can note it on your account.  She said the people in the return warehouse, don't have access to the system that allows them to cancel the return shipping.  They simply process the return and it gets deducted, unless a CS rep has noted your account prior to that.

I was credited for my return shipping, but I told the CS rep that was the first time (in years of ordering from HSN) that I'd ever been told that.  I would think, however, it wouldn't matter in the case that you're just returning something that wasn't defective.