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10-14-2020 12:31 PM
@Yahooey wrote:stupid me - on my purchase confirmation order - there was a phone number
for need help with your order - I guess NEW purchases deserve attention
a live person answered - LIVE - A LIVE PERSON
there was a lot of noise in the bkgd - like she was with others answering phones
anyway - we spoke - she found my order - and she told me to email pics to
(*&(*^^$%#$# and I will receive directions on how to return
WAIT A COTTON PICKING MINUTE -
good thing I already emailed pics from my personal email since you couldn't do that with regular - contact us form
I told her the date - which was 10/8 containing pics and a video
she found the email - put me on hold again and reviewed the contents
I asked if anyone looks at these emails since I've been contacting them since 9/30
she says they do - but are backlogged
yeah, if you don't reply - people will keet sending you the same question via email
I sent 3 myself
she made the shipping label and it will be sent to me
after receipt of said pot - it may take 8-12 weeks to get a new one
that is still a bummer but she says - they are backed up
I got 2 emails from UPS stating a return label is gonna be sent to me
or I can print it out and use that
I will wait a few days for the mail - then print out if necessary
WHEW!!!
I'm so sorry for bombardig all you lovelies bc of my drama
🧡💜💚💙💛 to you all
Hey, no reason to be sorry, @Yahooey!❤️ You've been through the customer-service wringer and you needed to vent -- without a healthy way or place to vent we just might explode, right?
Cheers for you and your news!

10-14-2020 12:34 PM
@Coquille wrote:@Yahooey No apologies needed, wanted nor expected. We are all here for you.
I used to say on another thread, " ALL FOR ONE AND ONE FOR ALL "! We're all here for one another, always!! No matter what the issue, personal, medical, physical, etc.. Whatever one needs and whatever we can do for one another, we'll do!
I think I'm speaking for all of us, if Im not being to presumptive! 😘
Amen to that, @Coquille! Wonderful post.❤️
10-14-2020 12:47 PM
bc I'm so happy - and you have been so generous in spirit with me
I will now do a performance for you
oops - forgot I'm clumsy and not at all coordinated
10-14-2020 01:19 PM
So the peaceful protest in front of Staub Headquarters is now canceled?
Asking for a friend...
10-14-2020 02:10 PM
well, my replacement pot won't be here till 8-12 weeks
so look for a call for action 2021 sigh
10-14-2020 02:17 PM
@Yahooey : Well then just give Preds and Friends an emergency post and we will be willing and ready👍🤗❤️
10-14-2020 02:39 PM
Joke or real?
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