Nordstrom's Return Policy

Marp · ‎03-09-2010

$2 Billion of Retail Fraud Could Be Ruining Nordstrom’s Legendary Return Policy

(Excerpt)

Nordstrom is finally cracking down on shoppers who take advantage of the company’s leniency by banning them from making purchases online and in stores. Of serial returners, Sterken said: “In cases like this, or other types of situations where we suspect unfair or dishonest activity, we’ll follow up with the customer directly and may ultimately make the decision to stop serving them in our stores and online.”

Full article: https://www.yahoo.com/style/2-billion-of-retail-fraud-could-be-ruining-nordstroms-legendary-return-p...

What is good for the goose today will also be good for the gander tomorrow.

Bri21 · ‎12-30-2016

Good for them.

People are taking advantage of generous return policies.

It seems Nordstrom has cracked down on getting cash back when you return a gift. Now, you get a Nordstrom gift card. I'm sure they were losing a lot of money by giving people cash.

Plaid Pants2 · ‎03-14-2015

I am 100% all for retailers who crack down on those who abuse the return policy.

It's about time that the retailers started getting tough with them!

sunshine45 · ‎03-09-2010

i have a family member who works for nordstrom. you cannot believe the stories i hear about the returns that they get. someone returning a pair of jeans where the zipper broke after having owned them for five years? someone returning a wedding gift......after 20 years? someone taking something off of the rack from one floor and trying to return it on another floor? someone returning shoes that have been worn for several years and claiming "they didnt wear well?" there are so many crazy and unreasonable stories that i hear often.

i think the return policy adjustments they have made are definitely a step in the right direction.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

RainCityWoman · ‎06-16-2015

Nordstrom originated in Seattle where I live. The Nordstrom family is from Seattle. People here are loyal to them. I have always thought the return policies were far too liberal and encouraged people to take advantage of them. I know someone who never had to buy more than one pair of athletic shoes because she would return them at certain intervals for one silly reason or the other, and would get a replacement. Of course, that was before we had data banks on each customer. Perhaps Nordstrom got wise to what was really happening.

millieshops · ‎03-09-2010

I love to shop Nordstrom, but they've needed to revisit their return policy for years. Other retailers are also doing that. I think in the long-run, it's good business.

SahmIam · ‎04-16-2010

As ALWAYS... there are those that will RUIN a good thing for everyone else by being a POS.

ALWAYS.

Wsmom · ‎03-09-2010

@sunshine45 wrote:
i have a family member who works for nordstrom. you cannot believe the stories i hear about the returns that they get. someone returning a pair of jeans where the zipper broke after having owned them for five years? someone returning a wedding gift......after 20 years? someone taking something off of the rack from one floor and trying to return it on another floor? someone returning shoes that have been worn for several years and claiming "they didnt wear well?" there are so many crazy and unreasonable stories that i hear often.

i think the return policy adjustments they have made are definitely a step in the right direction.

Same types of stories with Costco and the returns. On top of the stories I'd heard, I actually knew someone who would return stuff to Costco years later because it was time to upgrade: Computer, lamps, you name it. She was very proud that she did that, thought it was funny and saw nothing wrong with it.

Floppo · ‎04-07-2012

Recently bought some cosmetics at Nordstrm's Rack. Asked checkout girl if they are returnable.She said "well,maybe if they're used once". WHAT? Asked "how can you tell if something was used once?" She said " we have someone woking here who can tell"......palm slap

Spoiler

Jordan2 · ‎03-16-2010

I know someone who visits a store somewhere in Arizona when she visits her sister. All returns to Nordstrom go to this store and it is sold as is for a vastly reduced amount. People line up for this store and it is the type of store you could go to daily and find new things. I can't believe people that buy a dress for an occasion and keep the tags on so they could return it. I would be so nervous that I would stain the dress, I couldn't enjoy myself. I am not a serial returner of purchases, and often wonder how many returns would get you banned? I sometimes return groceries and they make you write your name and address, I sometimes wonder if I'll get banned from the supermarket!