Re: No Customer Service at PayPal

Kachina624 · ‎03-10-2010

I understand how shipping could be seriously impacted but not customer service. I would think it would be the easiest function in the world to transition to a work-at-home situation. All the employees need are a phone, Wi-Fi and a computer (which could be supplied). If they expect to function, they should have CS, especially something like PayPal where large sums of money could be involved, as well as potential fraud with no way to report it. I think it's irresponsible of them to have suspended CS.

New Mexico☀️Land Of Enchantment

Tissyanne · ‎12-07-2012

@mousiegirl wrote:
@Judaline wrote:
I have never found a customer service number/email at Paypal. It's all automated. There's no real person to speak to. Never has been as I recall. Even the chat is automated. No help whatsoever. I stopped using them a few months ago-don't need the aggravation.

@Judaline Every time I have to call Paypal before the virus, I have always spoken to a person.

@mousiegirl ,

Same here, mousiegirl.

Linmo · ‎12-16-2013

I was able to speak with a PayPal rep about a month ago, definitlely during the SIP. There was very little wait time and they resolved my issue very quickly.

HerRoyaLioness · ‎03-13-2010

Have never had issues that couldn't be taken care of with PayPal in the many many years I have been using the service.

I use it every time I can. I love that I don't have to give my personal credit card information to places I order from, only PayPal has it.

My daughter even "PayPal"ed money to me from where she is living now, in Bolivia, where they don't have a post office.

It is so convenient and so far very safe. Love it!

As for talking to a real person, sometimes I'd rather talk to the computer and get whatever it is resolved anyway! Sometimes, no many times, the CS people don't seem to know the solution and just read out of the manual they are given.