New Refrigerator Problem

Ro · ‎05-04-2010

Just purchased a Whirlpool refrigerator.

Seems to be working well, with one exception.

The ice cream in the freezer will not get hard.

The temperatures are reading well and everything else in the freezer is frozen solid.

HELP

itsmagic · ‎08-08-2011

Could you try turning the temperature down colder for the freezer just to see if it does get colder?

Foxxee · ‎10-03-2014

Is the ice cream close to the freezer door. If so, try putting it closer to the back.

Here are 6 other reasons why ice cream doesn't freeze.

Freezer Won't Freeze Ice Cream? Fix Ice Cream Soft in Freezer (angi.com)

depglass · ‎03-10-2010

Is freezer a separate control? Turn it to lower temperature. Other items can't get "over frozen." Or try another flavor of ice cream, perhaps its just the one you have now.

Scooby Doo · ‎03-14-2010

That happens in my freezer if I leave it too close to the front and have too much packed in around it.

Growing · ‎07-12-2020

Get a thermometer that shows down to zero degrees faranheit or whatever it is in centigrade and put it in the freezer. They make these for refrigerators, and ovens, etc. Test the temperature in various spots in the freezer. If it is not freezing to 0 degrees faranheit, call the company and get someone out to look at it. And sometimes, it takes a few days for a new fridge to cool down to very very cold.

Detachment isn't the absence of love but the ability to take care of yourself in the midst of someone else's choices.

ROMARY · ‎04-28-2010

Make sure that the air or whatever vents in the freezer aren't blocked by your frozen foods.

From experience many years ago with a brand new fridge. I called CS and they asked me to check to see if the vents were blocked, which they were.

After moving various frozen items away from the vents, everything froze fine.

'More or less', 'Right or wrong', 'In general', and 'Just thinking out loud ' (as usual).

RedTop · ‎09-01-2010

As long as the ice cream stays solid, even tho not rock hard, it's fine. My new (2 months old) Whirlpool refrigerator does not freeze my ice cream rock hard.

Ro · ‎05-04-2010

RedTop

Mine is a Whirlpool too.
I can actually squeeze the ice cream container

Is yours that soft?

maximillian · ‎03-12-2010

Contact your appliance vendor where the item was purchased. Over the years, we have been fortunate to have a local dealership with hard-working, honest owners who always want the customer to be satisfied. Unfortunately for us, they are soon to retire and leave the business. Hopefully you have honest vendors who will work with you to fix your issue. Whirlpool has a reputation as a good brand. They still manufacture in the USA.