We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.
- Items purchased in a store must be returned to a store.
- Items purchased online can be returned by mail or to a store.
- Items shipped and sold by sellers must be returned to the seller.
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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein