@Spurt wrote:
@ScrapHappy wrote:
I've never done my food shopping on line so I don't know if this would have any effect of not getting the items you ordered but when I go grocery shopping, I'm not getting the brand I'd usually buy or a particular item. For example: I like Progresso bread crumbs, but they only had Kroger brand and if I wanted Oreo's and they only had chocolate chip. Does shopping on instantcart allow for substitutions? I'm not getting many of the things I'd usually pick up at the grocery store. I've been buying things I have never tried before.
@ScrapHappy
Ive been with Instacart for grocery delivery for awhile pre and post pandemic....I ALWAYS make sure to include a replacement item which their APP recommends, or I also place an additional suggestion in the place they give to add an online note. If your item is out of stock, your shopper will text you....they will offer a replacement thats available, you can approve or diapprove the replacement on line...or chat with your shopper online ....but if there is nothing available they will just refund you....(and yes Ive had to settle a few times for store brands rather than a national brand but the store brand was fine....just glad I got the product)...
I found its now important to be very deligent and focused on your app when your shopping is in progress until completion....that way you can approve or disapprove replacements and make further recommendations....Ive always been pleased with Instacart and the shoppers Ive had have always tried their best and were professional....of course I do give them a GOOD tip for their efforts...the convenience is worth it to me....especially now...............
We're all different and I'm glad you like Instacart @Spurt. I had my virgin experience with them today and NEVER AGAIN... I don't want to be glued to a cellphone for the couple hours it takes them to shop, text messaging back and forth... NO THANKS... Nor do I want to guess at the acceptability of available substitutes. I'll stick with Peapod, where you either authorize them up-front to make reasonable (and returnable) substitutes or you don't . Their choices have almost always been good ones. I simply don't want to be bombarded with close to 50 text messages, as I was today to manage alternatives... If I wanted to go through all that, I'd just take my chances and go shopping... Calling me would be quicker and take up less time, but they apparently prefer not to do that... As for availability, it continues to suck in my area... My order was for over two hundred dollars but by the time they 'refunded' me for unavailable items, I ended up with about seventy-five dollars worth of groceries... A colossal waste of time and after waiting the better part of a week to even get a delivery 'window', which stretched for three days... Added to all that, the only way to reach them to ask a procedural question was an on-line chat that was not remotely helpful... Uh uh... Assuming things ever settle down, I might give them another shot down the road but then again, I might not... Say what you will, but I continue to feel strongly that the supply chain issues are not improving and it's going to take some sort of authority to make it happen. Left to their own devices, the distribution chain and retailers are not cutting the mustard. There's way too much variability and it needs to be better managed. Heck, it needs to be managed at all.
In my pantry with my cupcakes...
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