Community Chat

[SandPiper]

I just used "live chat" to ask about a problem I had in cancelling an order. It took about a minute or so for her to check my order and solve the issue. It was so easy and quick. I think I'm going to use live chat whenever I need to call QVC for problems/issues. Just thought I'd pass the experience on to everyone.  

[Moonchilde]

I can't specifically speak to Live Chat at QVC, but literally every Live Chat I've tried on other sites has been a bomb for me and I no longer even consider using it. I found it very time-consuming, with long periods of time waiting for the rep to type something back. I found the process frustrating in general.  I'd rather speak to someone on the phone, personally - unless CS is in India. But in that case, Live Chat would be just as frustrating so no-win situation.

I'm glad that for the very few times I've needed QVC CS, the moderators here have helped me. Fastest and simplest way for me.

[MKR14]

I have been using the Live Chat lately and I get answers very quickly. If the answer is not available to them they forward to the correct department and I always get an email with the answer. I have never had any problems with QVC Customer Service. I am very pleased with QVC.

[truffle]

I've used live chat for UPS and was then able to print our conversation in case my local UPS gave me completely opposite information which they did. 

[deepwaterdotter]

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@truffle wrote:

I've used live chat for UPS and was then able to print our conversation in case my local UPS gave me completely opposite information which they did. 

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That's what I like about the "live chat" feature at various websites.  After printing our 'conversation', I can save it for future reference.

[Bri36]

I prefer live chat.   I hate sitting on hold with any company.  

[ROMARY]

In general (and definitely not here at the Q, as I haven't had a live chat here):   Re: other live chats with a company, different industry, etc.  I find that I can 'understand' live chatting much better, say, than out-of-the-country on the phone chatting.   Fast talkers with accents are sometimes very difficult to get the story straight.  And, as someone stated here, it's easy to print out a live chat, just to make sure everything is properly corrected.   Long story re: my email access last year, but after two and a half hours of live chat and seven different reps., all  eventually ended well with the last (male) rep who 'got the story straight in no time at all'.