Re: Keurig Customer Service

Kachina624 · ‎03-10-2010

@Icegoddess wrote:
@Kachina624 wrote:
@Carmie Keurig wants to make sure you have a working machine so you'll keep buying their expensive pods. That's where they make their profit.
@Kachina624 , but you don't HAVE to buy their pods to use their machines. We've had a Keurig for years and my husband never buys the pods. He gets a big bag of beans at Costco, grinds them himself, and uses a My K Cup.

@Icegoddess. No, you don't have to but most people do buy the pods.

New Mexico☀️Land Of Enchantment

catter70 · ‎10-11-2017

I bought a mini several years ago when it was a TSV and had issues with it (after the 30 day QVC return date) and Keurig sent me a new one. That one didn't work right either and they sent another new one. 3rd. one was the charm

MoJoV · ‎10-01-2010

I have pretty much had it with Keurig. We're on our third. First one just quit, dead. They sent another. Son bought us a big expensive type with the descale light that is a pain in the #%%. The light wouldn't go off after descale. Finally found out how to turn off on Youtube. Then it completely wouldn't turn on. I threw it out in frustration. Making a cup of coffee shouldn't be this complicated. We're using the second one they sent (a little one). When this goes I'm DONE. I don't want something I have to go on YouTube to figure out.

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