I just want to give a shout out to the KEURIG company and their CS department.
On Feb 18, the descale light came on our Keurig coffeemaker. I descaled the machine near the sink, then took it back to its rightful place and plugged it in.
It was dead. I went online and read how to troubleshoot....tried everything, was still dead.
I called CS. They went over the trouble shooting steps with me again....still wouldn't turn on.
They asked me to take a pic of the coffee maker, and another of the serial number and write down my info and take a pic and send it to them by e-mail. I did immediately. Two days later, on the 20th, I got a new coffeemaker sent by UPS.
In the meantime, my husband went on YouTube and found out the problem could probably be fixed. There is a reset button deep inside of the machine.
He spent about 45 minutes taking the machine apart, found the button and reset the machine. Now, I had two working machines.
I called KEURIG again and explained and offered to send back the new machine. They told me to keep it.
I didn't save the Costco receipt, but my husband always writes the purchase date on new appliances, so I knew it was purchased on 4-23-23 and still under warranty.
I know I could have returned it to Costco, but the info that came with the machine said to call KEURIG first if there was a problem.
I am thrilled beyond belief with KEURIG. It only took two days to get a replacement and it was easy. They sent the exact same model too.