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12-06-2021 10:52 AM - edited 12-06-2021 10:57 AM
Just to clarify:
I called the JCP main Customer Care three times in this matter.
First one told me to call the "local" JCP. I did and there was no option for a live person.
Second time I was told I was being transferred to a Supervisor & it never happened. Got disconnected.
Third time the CS Rep said "return it by mail or take it back to the store."
Each time the CS rep was apologetic, but that's just the script. I get it.
After ALL that, it seems my best option was taking the jacket to the store (with copies of my invoice) since I really wanted the jacket.
The experience with CS service was no surprise. Some stores get it right, and others don't. I don't shop all that much, so the occasional annoyance is expected.
I'm sure I'll get it worked out, but it shouldn't feel like a second job
Sadly, that's just the way it is now.
12-06-2021 10:54 AM - edited 12-06-2021 10:55 AM
That's my plan.
I fully expect to get it worked out. I'm unfailing polite when returning things to the store. I found long ago that it's always best no matter what.
I'll let you know.
And, as I said earlier, if this is the worst thing that happens to me all week I'll feel lucky!
12-07-2021 11:24 AM - edited 12-07-2021 11:24 AM
Tag removed, no drama
Sales associate inside the door popped it off in 2 seconds.
12-10-2021 01:29 PM
Thank you for letting us know!!
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