Community Chat

[chessylady]

Have you tried Youtube, lots of how to videos.

[San Antonio Gal]

If @ECBG see's this thread, she may have the answer since she works in a clothing store.

[ECBG]

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@San Antonio Gal wrote:

If @ECBG see's this thread, she may have the answer since she works in a clothing store.

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@San Antonio Gal 

Not a clue.  I've even had to drive back to the original store (not the one closest to me) because the 2 walmarts didn't have the same sensor system!

[KatieB]

If there is a JCP near you, take it to the store and have them remove it.  That happened to me with something I purchased in Macys.  There was no way to get the thing off without a special gadget. 

 @Witchy Woman 

[scatcat]

JCP made their problem your problem and now you have to drive an hour to fix their mistake?

Their CS sounds horrible. I'd call CS until you get a solution that makes them fix the problem. That's my 2¢. You held up your end of the deal and paid them - they need to give you what you paid for, a wearable jacket 

[qbetzforreal]

Two choices : 1) return the jacket via mail for an exchange or 2) go to JCP and them remove the sensor.

Lolakimono's suggestion to post on one of the store's social media platforms is a good start.

[mspemberley]

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@Witchy Woman wrote:

@bonnie f 

There is a JCP within 30 minutes, so I can return it there since there aren't any closer clothing stores.

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I'm retired retail and this does happen. Since you really don't want to go inside the mall, I think you could alert the store and they will send someone out to the pick up parking who could run your purchase inside to remove the security tag and then bring it back out to your car. We retail workers really do want to make customers happy!

I had this happen once when I bought a dress at Nordstrom's and they sent a clerk to my house to remove the security tag! Gotta love Nordstrom's!

[CoffeeNut]

@Witchy Woman .   Just be prepared if you take it back in person to your local JCP store.  You will activate the sensor walking into the store and those alarms will go off.  

I call the store's customer service department before arriving and tell them you are on the way so that security wont come running.

[debfau]

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@CoffeeNut wrote:

@Witchy Woman .   Just be prepared if you take it back in person to your local JCP store.  You will activate the sensor walking into the store and those alarms will go off.  

I call the store's customer service department before arriving and tell them you are on the way so that security wont come running.

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And just make sure you have a copy your receipt (should have gotten one with package).

[Venezia]

I definitely wouldn't try to remove it myself, as the ink will ruin the blazer.

I'd call the local store to ask for their suggestion.  And if you have to take it back there, I'd be writing to corporate to request a gift card or some type of refund for your time and gas to fix a problem of their making.  The customer shouldn't have to be jumping through hoops like this.