Is Zulily owned by the Q?

AnnieMore · ‎04-08-2015

Does anyone know if The Q owns Zulily? It's really hard for me to imagine that they would have such bad customer service (at Zulily) compared to how good the Q is. I recently bought a Chloe perfume and I was shocked when I got the bottle and it was beyond watered down (literally you spray it and can't tell that you sprayed anything within two minutes...it's water). It was non-returnable, but considering I'm very familiar with the Chloe perfume, I wasn't worried about it (assuming I was getting the real deal). When it arrived and I realized that was not the original perfume (not even close! honeslty, a safe guess would be that it's at least 90% watered down) I called Zulily's customer service. They told me I would have to email their customer service. I emailed and heard nothing. I emailed again the next day and then got a replay that someone will get back to me in 7-10 days. Then someone is working on it (I want to send it back so they can see it's water) and all I get as a response is that they're talking to the buyer. What does that mean? And don't they stand behind what they sell? Let this serve as a warning to anyone who is considering purchasing anything from Zulily. It's not the same cutomer care as the Q.

CalminHeart · ‎03-09-2010

Liberty Interactive owns both QVC and Zulily.

luvmyteddy4 · ‎09-04-2010

If you look at the bottom of the page it shows all the companies owned by this group and Zulily is one of them.

Foxxee · ‎10-03-2014

@AnnieMore

The following is from Zulily's perfume product pages. If you purchased Cologne or Toilette, there could be only 2-5% perfume oil in them. Possibly, why yours appears to be diluted.

More perfume oil means a more intense, long-lasting fragrance. Eau de Cologne contains around 2-6% perfume oil, Eau de Toilette 5-15%, Eau de Parfum 10-20% and Parfum 15-40%. Perfume may smell slightly different from year to year due to variation in the natural ingredients and reformulation process.

AnnieMore · ‎04-08-2015

I ordered the Eau De Parfume like I always do at the department store, so I'm very familiar with it. This was definitely diluted/ watered down. This perfume won awards two years ago. You can literallly spray once and it lasts all day. With what I got from Zulily, that was not the case. Sprayed several times on the wrist. Let it dry down for two minutes, and you can't smell a thing. I want to send it back to they can see, but this has to be the strangest customer service experience I've ever had with such a big company. No phone calls (so why have people answering the phone), instead only emails, and even then no one can answer anything. Just bizare, and not a place I'll ever buy from again. Lesson learned.

Kachina624 · ‎03-10-2010

@CalminHeart wrote:
Liberty Interactive owns both QVC and Zulily.

@CalminHeart Liberty Interactive no longer exists. The company that owns QVC, Zulily, HSN etc is now called Qurate.

@AnnieMore I have been an active customer of Zulily for almost 4 years. They have possibly the best customer service of any company with which I've done business. Unless you've delt with them, don't judge.

New Mexico☀️Land Of Enchantment

CalminHeart · ‎03-09-2010

@Kachina624 wrote:
@CalminHeart wrote:
Liberty Interactive owns both QVC and Zulily.
@CalminHeart Liberty Interactive no longer exists. The company that owns QVC, Zulily, HSN etc is now called Qurate.

@AnnieMore I have been an active customer of Zulily for almost 4 years. They have possibly the best customer service of any company with which I've done business. Unless you've delt with them, don't judge.

I couldn't think of the name but knew Liberty used to. Thanks.

BrandiDavis · ‎06-27-2016

@AnnieMore Sorry you seem to be having a tough time. It's not clear to me whether or not you have actually contacted them yet and if so what their response was about this issue? I see you stated they cannot answer anything via email, but is that what YOU experienced or just something you've heard/read?

~ Hope in TN ~

AnnieMore · ‎04-08-2015

I shared what I personally experienced, and how I've never seen a big company react this way. I called their customer service phone number and was told customer service inquries had to be done via email. That's the first part I thought was odd, as to why there's a customer service phone number, but they can't help with customer service and it has to be emailed. Then I emailed several times until someone responded and told me they'd get back to me in 7-10 days. And then still no resolution. This was my experience, and I guess it shocked me. I will not be purchasing anything from Zulily in the future. Lesson learned.