How do QVC host know what to ask callers?

EatWell · ‎12-31-2012

How do hosts know what questions to ask callers about a product that's being presented? . Do the hosts get prompted by Call Staff before they ask leading questions to the caller?

croemer · ‎03-10-2010

I'm sure.

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**Careful... I have caps lock and I am not afraid to use it.**

deepwaterdotter · ‎03-09-2010

I would think there would be some pre-screening procedure.

PuppyBreath · ‎03-09-2010

I talked once, and there was no pre-screening at all, and no delay.

Yahooey · ‎07-09-2010

What's your name? Where are you calling from? What color are you getting? Is this for you? Well, it is on its way to you and I'm sure you are going to love it! Bye bye.

PuppyBreath · ‎03-09-2010

On 8/17/2014 Yahooey said:
What's your name? Where are you calling from? What color are you getting? Is this for you? Well, it is on its way to you and I'm sure you are going to love it! Bye bye.

Right. Same memorized script.

brewhaha · ‎07-25-2010

Years and years of training?

VanSleepy · ‎10-05-2010

They ask very general questions; don't see where any prompting would be necessary. They ask about the current item being sold/bought.

Dinocoop · ‎03-13-2010

There has to be some type of screening because no one ever gives a bad review on a call. I've also heard numerous callers say, "As I was telling the gentlemen on the phone"..........

Deb1010again · ‎05-28-2013

On 8/17/2014 Yahooey said:
What's your name? Where are you calling from? What color are you getting? Is this for you? Well, it is on its way to you and I'm sure you are going to love it! Bye bye.

And... what would you tell people who are considering xyz product? What do you like the best about xyz product? Do you own any other of [insert designer's name] items?

It's always the same questions.