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Trusted Contributor
Posts: 1,493
Registered: ‎12-31-2012

How do QVC host know what to ask callers?

How do hosts know what questions to ask callers about a product that's being presented? . Do the hosts get prompted by Call Staff before they ask leading questions to the caller?
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Honored Contributor
Posts: 11,045
Registered: ‎03-10-2010

Re: How do QVC host know what to ask callers?

I'm sure.

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**Careful... I have caps lock and I am not afraid to use it.**
Honored Contributor
Posts: 13,034
Registered: ‎03-09-2010

Re: How do QVC host know what to ask callers?

I would think there would be some pre-screening procedure.

Super Contributor
Posts: 972
Registered: ‎03-09-2010

Re: How do QVC host know what to ask callers?

I talked once, and there was no pre-screening at all, and no delay.

Honored Contributor
Posts: 12,533
Registered: ‎07-09-2010

Re: How do QVC host know what to ask callers?

What's your name? Where are you calling from? What color are you getting? Is this for you? Well, it is on its way to you and I'm sure you are going to love it! Bye bye.

Super Contributor
Posts: 972
Registered: ‎03-09-2010

Re: How do QVC host know what to ask callers?

On 8/17/2014 Yahooey said:

What's your name? Where are you calling from? What color are you getting? Is this for you? Well, it is on its way to you and I'm sure you are going to love it! Bye bye.

Right. Same memorized script.

Honored Contributor
Posts: 13,347
Registered: ‎07-25-2010

Re: How do QVC host know what to ask callers?

Years and years of training?

Respected Contributor
Posts: 4,548
Registered: ‎10-05-2010

Re: How do QVC host know what to ask callers?

They ask very general questions; don't see where any prompting would be necessary. They ask about the current item being sold/bought.
Esteemed Contributor
Posts: 6,815
Registered: ‎03-13-2010

Re: How do QVC host know what to ask callers?

There has to be some type of screening because no one ever gives a bad review on a call. I've also heard numerous callers say, "As I was telling the gentlemen on the phone"..........

Trusted Contributor
Posts: 2,620
Registered: ‎05-28-2013

Re: How do QVC host know what to ask callers?

On 8/17/2014 Yahooey said:

What's your name? Where are you calling from? What color are you getting? Is this for you? Well, it is on its way to you and I'm sure you are going to love it! Bye bye.

And... what would you tell people who are considering xyz product? What do you like the best about xyz product? Do you own any other of [insert designer's name] items?

It's always the same questions.