Community Chat

[cherry]

Never

[chrystaltree]

I've been with Qvc for over 30 years and I buy a lot of stuff, I have since the day I discovered them and not once in over 30 years and hundreds of purchases have I received the wrong item.  Once many years ago,  I received two DMQ bracelets in the same package, I had only ordered one.  When I called QVC, to ask how I should return one (I didnt want them to credit my CC because they only charged for one); the cs rep told me to keep both and just consider it a gift. 

[VanSleepy]

I started ordering in the late 80s, although in the past 5-10 years it's dwindled to next to nothing.  I've never received anything in error.  

[mistyada]

One time I ordered a Dennis Basso coat and QVC sent me a bottle of Amazing Grace instead. The packing slip was for a coat. Luckily QVC corrected the problem. 

[IMissSuperPoke]

This year two wrong rings (one was the wrong size and option), but never before that other than shoes. The shoes were Birkenstocks & inside the box was a $30 more expensive pair of Birks in the exact same size. I think it may have been a customer return not inspected close enough, but they were new.

I remembered another wrong pair of "as is" hoops that were listed as black rhodium, but they were silver. I kept them anyway as they were sold out. That was year ago.

[Hayfield]

I've never gotten an order from QVC wrong yet.  I have gotten something that was defective once and they were really great about the exchange.  I don't buy as much anymore, prices have gone up too high and I think the quality has gone down too.

[Caaareful Shopper]

I've been ordering from QVC for about 15 years.  Just one time my order was wrong.  

I ordered a short bob wig in brunette.  I received clip on bangs in blonde.  I called CS and laughed so hard, we both ended up laughing on the phone (after the rep apologized profusely).  I returned it with no return fee charge, and they sent the correct wig in expedited delivery time. [Although I looked ridiculous in it and had a different kind of laugh; still ended up returning it.]

[BklynKinsey]

I recently ordered two Linea v-neck swing sweaters.  I received one Linea sweater and one Logo Lounge top.  Of course, the missing Linea is now sold out.

[bonnielu]

Never, except for now.  I   cancelled the TSV a few days ago and guess what I got an email it will arrive today.  I did have a hard time making up my mind to cancel or not, so I guess I will have to keep the LUG that I really wanted but did not think I really really needed. Oh well.

[faeriemoon]

I have been shopping since on QVC since 1991 and I don't think I've received the wrong item more than once or twice.  I've had a couple of things not arrive, but it turned out to be the shipper's fault.