Community Chat

[Jacie]

I have been shopping at QVC 20+ years. In all that time I have only had one order that was "picked" wrong. They sent me something that wasn't even close to what I ordered.

The beauty of QVC is that they made it right for me immediately, no extra shipping etc. That's another reason why I stay with QVC!

[shoesnbags]

Well, the most recent time was this past summer.  I ordered a pair of Alegria sandals in lemon yellow, a popular color.  I received a pair of tennis shoes in a different size from another vendor.  CS told me I was out of luck, because the yellow sandals were sold out.  No one else carried that sandal in yellow!  Many years ago I remember receiving an XL top when I had ordered an XXS top from a different vendor.  There may have been another time over the years but these two stand out in my mind. Someone once posted an hysterically funny cartoon of the QVC stockroom on these boards.

[croemer]

Once and QVC was very helpful with the return and replacement.

[sunshine45]

25+ years of purchasing.....

wrong item sent.......maybe 3 times.

no item in package......maybe 3 times.

no problems getting the correct item or getting a refund.

i dont think that is so bad in that period of time.

[mstyrion 1]

In well over 20 years, maybe twice.

It is a non issue for me

[Spurt]

Twice---

I had ordered an inexpensive Tig handbag but got an expensive Dooney instead....I called CS so I wouldn't be charged for the return and they sent out the bag I ordered.....

Another one was a clothing item....

[Desertdi]

I don't recall ever getting a wrong order.................

[susan kay]

Been shopping here since they began.  Haven't yet received a wrong item! 

[quadmimi]

I don't think I have ever gotten a wrong item, a couple damaged things, but the Q has always been great to fix it.....

[Caligurll]

Never, but I did get a damaged item once.