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New Member
Posts: 1
Registered: ‎11-30-2020

Order was supposed to arrive at gift recipient 4 days ago- been calling customer service and nobody knows nothing from where the product is, when t wll arrive... best answer I got was cancel the order and shop elsewhere.  Just might have to take that offer up as well as for any future business.  Most appalling was when I asked reps if they ever placed orders to ship to somewhere else as a gift, and they all said "No".  Sent feedback twice- no reply.  Totally disgusted and will never order a gift again- or maybe anything else.

Respected Contributor
Posts: 2,610
Registered: ‎06-03-2010

@godfreysdad   

 

Have you tried looking at your order and using the tracking info provided by how/when it shipped?  You can always go to the shippers website and see if you can get a more detailed explanation of where your item is after you get the tracking number from your order.

 

I have had nothing but great service from the reps answering the phone, but wouldn't expect them to tell me if they personally have shipped items using the "bill to/ship to" option. 

 

 



......You look like I need a drink.....
Honored Contributor
Posts: 12,637
Registered: ‎01-02-2011

If you shopped here, @godfreysdad, post this over in Customer Care where one of the mods will see it and, hopefully, be able to help you.

Esteemed Contributor
Posts: 6,358
Registered: ‎03-09-2010

@godfreysdad wrote:

Order was supposed to arrive at gift recipient 4 days ago- been calling customer service and nobody knows nothing from where the product is, when t wll arrive... best answer I got was cancel the order and shop elsewhere.  Just might have to take that offer up as well as for any future business.  Most appalling was when I asked reps if they ever placed orders to ship to somewhere else as a gift, and they all said "No".  Sent feedback twice- no reply.  Totally disgusted and will never order a gift again- or maybe anything else.


Just how many reps did you talk to?  Was it a group conversation? 

 

Feedback is not something that gets a response.  It is to express your opinion.

The more I learn the more I realize how little I know.
Are you setting an example or being an example?
Honored Contributor
Posts: 20,282
Registered: ‎03-10-2010

That (1) post poster again.....🙄

Esteemed Contributor
Posts: 5,397
Registered: ‎03-29-2019

@SeaMaiden wrote:

That (1) post poster again.....🙄


 

 

 

 

 

@SeaMaiden 

 

 

 

Exactly.

 

 

 

Straight out of the playbook.

 

 

Step 1: Be a "first time poster"

 

Step 2: Create a story where QVC is the evil bad guy

 

Step 3: Disappear and never to be heard from again.

 

 

 

 

 

The Sky looks different when you have someone you love up there.
Esteemed Contributor
Posts: 7,430
Registered: ‎03-14-2010

@Anonymous032819 wrote:

@SeaMaiden wrote:

That (1) post poster again.....🙄


 

 

 

 

 

@SeaMaiden 

 

 

 

Exactly.

 

 

 

Straight out of the playbook.

 

 

Step 1: Be a "first time poster"

 

Step 2: Create a story where QVC is the evil bad guy

 

Step 3: Disappear and never to be heard from again.

 

 

 

 

 


 

Or post again with that acct when you are bored and want to stir the pot...

Respected Contributor
Posts: 3,959
Registered: ‎10-03-2014

Welcome.

 

Try emailing QVCSocialTeam@QVC.com with your order number.  Explain your situation.  Maybe, someone there can help you.  

Esteemed Contributor
Posts: 5,213
Registered: ‎09-18-2010

@SeaMaiden wrote:

That (1) post poster again.....🙄


We sure have had a lot of them huh? Not sure I've ever seen so many new posters, all with negative things to say.

Esteemed Contributor
Posts: 6,238
Registered: ‎03-11-2010

Hard times all around.  Ordering just about anywhere is a nightmare.  Ordered a laptop directly from HP.... could not call back in to make a change. Hours and hours and finally when I reached someone they said it was too late.  

 

I can make even a longer list and I have decided just to be patient.  We are all in this together and people are working from home and doing their best to do the right thing.  My experience with the Q is they will fix it and make it right.