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06-10-2025 12:33 PM
06-10-2025 12:50 PM
Since shipping from Canada is a problem of late, you may wait some time and then Q may cancel your order. My suggestion would be for you to cancel and order from another company, Amazon would be my choice.
06-10-2025 12:53 PM
I thought I understood the problem to be Ontario California, not Canada. If you need a hose @cody2 then why wait and see. Cancel the order and order elsewhere. Q is not the only game in town.
06-10-2025 12:57 PM
06-10-2025 12:59 PM
Since they offered, I would also cancel the item too, get one from Amazon or Walmart.
06-10-2025 01:00 PM
I didn't even know there was an Ontario in California. Still, Q is known to be undependable so I would still cancel and look elsewhere.
06-10-2025 01:10 PM
06-10-2025 01:20 PM - edited 06-10-2025 01:23 PM
@cody2 I had the same issue along with several others as shown in the Customer Care forum.
If he did not send a note to Ontario, have someone in the customer care forum do it for you. They did that for me and others and that seemed to shake it loose. I almost think Ontario can't see any orders except what is emailed to them to ship.
Two days after they did that, my orders are supposedly on their way to me and should arrive on Friday. Same for my friend.
I hope yours is out for delivery soon. Good Luck!
06-10-2025 02:02 PM
Is there just one warehouse and it's in CA? Do all items come from there? I ordered a couple of clothing items on free shipping day and am wondering how long I'll have to wait.
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