I placed an order for a garden hose almost 2 weeks ago. It has been in "preparing your order" purgatory all this time. Called CS and was told, rather abruptly, that the Ontario warehouse is having problems and he does not know when they will be able to ship anything. When I asked if he had ANY idea what I should do about this order he repeated that he had NO idea because Ontario won't tell THEM. He did say I could cancel the order. I prefer not to cancel. I ordered because I need it. Any news on when it might ship? TIA