Community Chat

[New Leaf]

...that you did not order?

This is the first time for me that QVC just randomly shipped me something that I never ordered with no explanation on how this happened. Very frustrating! Now I'm stuck with returning the piece of junk that should have never arrived in the first place.

[WSfan]

Have never had that happen to me, but I'd be darn sure that I do not have to pay the return postage to send it back. CS should be able to determine that it's not your order and send you a prepaid shipping label. You should not be responsible for paying the return postage because of their mistake.

Some of the strange things that I have had happen in my 28 years of ordering from QVC....returning a defective item for a replacement, only to receive the same item that I returned as the replacement, ordering a pair of earrings, and receiving nothing in the box, and receiving a duplicate Cottage Farm item, and then being told that they don't accept returned plants. Consider it a gift. That made 8 that I received. I still have 3 growing in my garden many years later.

[Bestdressed]

@New Leaf wrote:

...that you did not order?

This is the first time for me that QVC just randomly shipped me something that I never ordered with no explanation on how this happened. Very frustrating! Now I'm stuck with returning the piece of junk that should have never arrived in the first place.

(sorry@ WSFAN ... I copied your post by accident and just corrected to original OP's question.)

---

Did you place an order...or was this a random shipment? 

Was there a packing list included.... with someone elses name and address on it?

That has happened to me when I ordered something and they mixed up mine and and another customers orders. I received wrong item with a different packing list inside box. 

[QVCkitty1]

This was a few years ago, I ordered a oryani bag and they sent me two of them . Once they sent me potstickers that I did not order, they told me to keep the potstickers, not the bag, LOL .

[Jeannie29]

I once received a very pretty pair of earrings that I did not recall ordering. They matched a pendant that I was fond of, so I was not really sure that I didn't "sleep order" them lol. 

[Annabellethecat66]

I've had one or two over the years.  However, just this last week HSN sent me something I didn't order.

So I called them and they refunded my charge for delivery and made sure when I sent it back I'd get credited everything.

It's a pain in the neck but my guess is they hired people for Christmas and that's the problem.

[DiAnne]

I had this happen to me for the first time ever yesterday.  Not QVC but Grandinroad.  I ordered a Christmas decoration and received a very large stuffed lamb.  The invoice in the package showed the Christmas decoration.  The lamb cost $50 more than what I had ordered but they told me I could keep it or donate it and they are shipping me the original order priorty. 

[jonbon]

I received someone else's items from Lands' End once. My name was on the label, but the packing list and items were not what I had ordered. I think they emailed me a return label or something and gave me a gift card for my trouble.

[sfnative]

---

@New Leaf wrote:

...that you did not order?

This is the first time for me that QVC just randomly shipped me something that I never ordered with no explanation on how this happened. Very frustrating! Now I'm stuck with returning the piece of junk that should have never arrived in the first place.

---

@New Leaf

1.  If in your state consumers laws indicate that if you did NOT order an item, which was delivered to your home, you may keep it, free of charge.

2.  However, if somehow your account was charged against a credit card know to be associated with you in a legal sense, it would appear you're stuck.

3.  Another "However:"  However,if an account known to exist in your name which you know to be a valid credit card, you need to look into this immediately.

Just advice from my side of the fence.  Good luck!

[september]

I once got two humongous dog beds from LL Bean....cannot believe how huge these things were...they could have been beds for horses.

yep...they arranged to have them picked up from my door.