Community Chat

[Jordan2]

So I bought the Nakery Beauty TS which was represented as having triple retinol. On 7/14 I got an email stating the error in the presentation, it was double retinol not triple. It didn't matter to me so I kept it. Now today I received an email about the Keranique TS I bought recently. They failed to mention in the presentations that you should consult your doctor before you use it, don't use if pregnant, and if there is no history of hair loss in your family don't use it. I would not have ordered if I knew this, I'm returning it (HSN is paying for the return). These two instances have made me think twice now about HSN, this shouldn't happen, they need to research the products they are presenting, it's their reputation on the line. 

[FancyPhillyshopper]

I rarely use any cosmetics with chemicals. 

Also, before administering any medicine for either my family and/or pets, I thoroughly research all the medical advisements, including warnings, complications, effectiveness, history, etc.

I would never trust a shopping channel to have any kind of medical expertise, or know my unique health situation, and share how chemicals and drugs could interact.

The Mayo Clinic website is a very good resource.  I looked up minoxidil (the chemical in Keranique), and it states that no studies have been done to show effectiveness in patients over 65, and negative interactions can occur if other drugs are being used. 

Research is all about doing due diligence as a consumer--HSN is just a pass-through company similar to Amazon.  In other words, buyers should always beware. 

[stellabystarlight]

I don't think the training was top notch in Florida.  Now that they have Mary Beth training, I think presentations will be better.  You are right to send it back. Any type of medical or health claim must be researched thoroughly.

[Jordan2]

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@stellabystarlight wrote:

I don't think the training was top notch in Florida.  Now that they have Mary Beth training, I think presentations will be better.  You are right to send it back. Any type of medical or health claim must be researched thoroughly.

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@stellabystarlight I don't think the hosts are to blame, they can only talk on points they are given. The person representing the companies and HSN are responsible to know their products. 

[SilleeMee]

The double/triple retinol issue didn't bother me b/c in either case they never talked about the concentration of retinol at all. Concentration is everything when it comes to retinol.

As for the minoxidil, most hair loss is hereditary and any other kind of hair loss is considered to have a medical link such as alopecia areata or hormone dysfunction. In those cases minoxidil won't work but using it won't harm either. It would just be a waste of time and money so that needs to be determined by a doctor before wasting it.

[Jordan2]

So I planned to return the TS. There was no return label, I went online to print out a label, HSN is supposed to pay for the return. I get to the post office and I am charged $12.30! I called HSN and told the CS rep I paid for the return, she tells me the label I used was if I returned the product, there is a prepaid label they would have sent me. Well it didn't say that in the email, she also said you could have called us when your were at the post office! Anyway she said she will refund me the money this time. This isn't my fault, she acted like she was doing me a favor. By the way the prepaid label was $7.99 for the return as compared to the $12.30 the post office charged..

[Jordan2]

I was a business major in college and took a class on selling. It was impressed upon me you need to know everything about the product your selling and be prepared to answer any questions that arise. 

[Judaline]

@FancyPhillyshopper   Just curious-what do you use?

[Sunshine Kate]

Reasons/problems that some state on this thread is why I rarely shop at Q or HSN.

[stevieb]

Hosts all over need to take it down several notches, I don't care who's

training them...

Less fawning, gasping and hyperbole and more factual information would be welcome on both networks...

HSN also needs a better website, as does QVC...

No worries, though, one might surmise HSN isn't going to be in the game a whole lot longer anyway...