Community Chat

[Shelbelle]

So, did all the people who were HSN CS reps and phone order takers, lose their jobs, is this now in PA ? I wonder if they had the option of moving to PA . Maybe some can work remotely from their homes in FL.  

[pdlinda]

@Shelbelle   That makes sense.  It was always my assumption that the CS people for the home shopping channels work remote from home.

[brandiwine]

Makes sense they can work from home. Hope that's the case.  Everyone needs more CS

[THEY CallMe Mr Wilkes]

Virtually all HSN/QVC customer service reps now work from home.  Big call centers were closed and sold during the pandemic. 

A new job posting

QVC Customer Service Specialist 

time type: Full time

Posted 12 Days Ago

QVC Customer Service Specialist


Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

QVC Customer Service Specialists help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and drive sales while maintaining a high-paced call volume.

Life with QVC as a Customer Service Specialist

Busy day handling a high volume of customer inquiries.
You'll personalize the experience for each caller.

You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.

Opportunity for advancement across the entire QVC Group network.

You'll report to an assigned Supervisor.

You'll work a set schedule and structured day, this includes a weekly weekend set shift.

You'll work remotely from home.


Compensation

Starting rate is $15.00/hour.

Automatic increases in pay every 6 months for 2 years.
New! Pay for Performance incentive paid out monthly to eligible team member

[kze]

There was a Florida newspaper article that said HSN customer service would still be based out of Florida.

[Shelbelle]

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@kze wrote:

There was a Florida newspaper article that said HSN customer service would still be based out of Florida.

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Great news, less people without jobs, they must work from home. 

[shoekitty]

@THEY CallMe Mr Wilkes   ahhh hah!   Explains it all now.  I thought maybe some did work from home, but didn't know they all did. As I stated in another post, on two occasions during a rare call to CS, I heard dog barking and scratching at a door. lol. Another time I could hear a toddler in background. A little agitated, lol!  This rep was distracted as well. I thought, poor woman, trying to work and the kid probably got loose from the sitter. lol.