Community Chat

[rms1954]

Not a fan of their clothing but I ordered a pair of jeans, a dress and two tops.  They fit pretty well and are eh for the price, but one of the tops had a horrible chemical smell.  I could smell it before I even opened the bag.  After I opened it my eyes started watering ... no doubt I'll send this one back.  Being it's my first return, do you think I should mark it "defective"?

[Kachina624]

@rms1954   Definitely, although I'm not sure it'll do any good.  Any contact with their CS has always involved a fight.  That's why many people no longer shop there. 

[Pook]

@rms1954 Call CS and explain to them.  I have never had issues with their CS and always had good results the few times I contacted them.  

[Caaareful Shopper]

@rms1954   I have never had any fight or any unpleasant experience dealing with QVC customer service.  Either by email, here on the Forum, or by telephone.  They are one of the most professional CS teams I have ever encountered, in my experience.

Emails are best, Explain what happened to them not here on the boards.  

[Effie54]

Cant watch HQ, it's not in high def and it looks weird on my TV.

[rms1954]

@Effie54 @Pook I'll give them a call.  I've had a headache all day and my eyes were all itchy after opening the bag and my arm also.  Maybe it's in my head ... I'll contact them tomorrow when I hopefully feel better.

[SeaMaiden]

@rms1954  wash it before returning it.  That will probably take care of the smell....Who does not wash new clothing before wearing?   We wash our new sheets and towels before using....why would you not wash your new clothing? No one just wears something straight out of the package that I know. 

it it still smells...THEN  return. 

[Teddixat]

@Kachina624 @rms1954 

i have never had a problem with returns at HSN/.  In fact they send outexchanges immediately and you don't have to wait.   They ship fast and refund fast.    I love Giuliana Rancic fashions and have ordered quite a few items.  I had them in 4 days.  They have always been accommodating for me.    Interesting how we all have different experiences. 

''the absolute worst in CS is ShopHQ and don't be surprised by sticker shock when you use their return label.  They charge almost $10 to return an item 5 lbs or more.   It took 15 days to get a refund after they had received the item

[Teddixat]

@rms1954  that's quite a blanket statement on HSN fashion.   Also chemical smells are not limited to their fashion.  I have seen tons of complaints here on QVC fashion having chemical smells.   Most of the chemical smells are caused by garments wrapped in plastic for their trip loaded on giant cargo ships.  Once the garments are removed from the plastic and washed, the chemical smell usually dissipates

[Sage04]

I thought the OP was talking about SHOPHQ (HQ) once named Evine and a few other names. Maybe I'm wrong.

If it's SHOPHQ, I've never had any problems with their clothing.