Community Chat

[SeaMaiden]

I understand mistakes happen with over charges at grocery stores.  But this time I am boiling mad.

We shop at a local Safeway most of the time.   Last Saturday they had Broccoli on sale for $1.49 a pound.   My husband did the shopping that day and  when I checked the receipt  when he got home, I saw that the broccoli  was rang up at $2.99 a pound.  

So the next day I went back to the store customer service  desk and showed the clerk the mistake...a $5.00 mistake!  I told her that the price is wrong in their system and they need to fix it.  She could have cared less...she was frazzled and short tempered when she handed me back the money due.

So  this Saturday husband goes shopping....broccoli is still at $1.49 a pound.  He mentions to the girl ringing him up that the broccoli price was wrong AGAIN... it rang up at $2.99 a pound 😡.  

Husband went to the CS desk and explained the mistake AGAIN.  Told the CS person at this was SECOND TIME we were over charged for the same thing. Another $5.00 overcharge. 

I imagine in two weeks time 100's of people bought broccoli and never checked their receipt.....got ripped off for a mistake that should have been corrected last week! 

I plan  to send  Safeway/ Albertsons Corporate an email about this ...   they need to know that this is going on and tell them how up set I am about it. Someone is not doing their job.

[OfCourse]

I don't blame you for being annoyed.  After the first overcharge, there was absolutely no excuse for them to have kept the wrong price in the system.

[BirdieGal]

My Safeway makes the same kind of mistakes all the time as well. I really do not like having to watch the item screen like a hawk to make sure the info is correct. That is their job, the store, not mine. 

I always check my receipt before I walk out just in case I missed something in the ringing up process.

One day I put my membership card number in the pad and the clerk rang up my items. She gave me the total and I had not been checking the screen. She apparently forgot to push whatever she was supposed to push after I enter my number because none of the items got my club card price. I paid with my debit card then discovered my overcharge. She said all she could do was give me cash back. The difference was like $60.00

Now when I shop Safeway I write a check and if that ever happened again I would  just write another check. 

I also shop at Winco sometimes. They have things there that Safeway doesn't. They NEVER make mistakes. Ever. Customer service there is also top notch.

[Mominohio]

This happens on a regular basis at the store I frequent the most. I have to be very vigilant at the checkout.

And you are right, nobody working there cares one bit. They simply give the refund if you are astute enough to catch the error. 

Service is poor most everywhere these days, and it is frustrating.

[SeaMaiden]

@BirdieGal  $60.00!!!  😲

[BirdieGal]

@SeaMaiden

I KNOW RIGHT!?!?

[NYC Susan]

I would speak to the store manager before taking it any higher.  In my experience, it's best (and more efficient) to bring it to his/her attention and provide the opportunity for the problem to be resolved.  It's a simple error that most likely can be easily fixed, but not by talking to random CS people.

I never, ever leave a store without checking the receipt, and if I find a discrepancy, I immediately go to CS.  99% of the time, it's resolved there.  I can count on one hand the amount of times I had to ask for a manager, but when I did the problem was taken care of immediately. 

[KathyPet]

I think,you are barking up the wrong tree here.The individual stores do not enter prices for items.  pricing info is entered into,the system at the corporate level.  your beef is with them not your,local store

[GCR18]

I like to buy in bulk, so my grocery store list is short.  I make a list and add it up before I go.  If the total isn't within a dollar or two, I ask did x or y ring up on sale.  Sometimes you can't tell what the final price is because the savings come off at the end, not when the item is scanned.  I still check the receipt though.  It's very frustrating though when the prices aren't right.

[QVCkitty1]

I had a friend who checked her receipt before leaving the store. There was almost always a mistake. Imagine how this adds up, and face it most of us don't check, and I'm sure the store counts on this.