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Valued Contributor
Posts: 517
Registered: ‎02-12-2016

I come online each morning to browse.  In the middle I was asked to answer a survey and boy I did.  Maybe that will get read since some of my responses were "other" and required an explanation,  I gave it describing my disappointment with the new customer shipping policy and one other annoying thing, that happens when I watch, which I don't do anymore.  I have decided to only shop here for wide shoes and pants offered in different lengths.

Esteemed Contributor
Posts: 5,088
Registered: ‎01-09-2011

My shopping with QVC has dropped significantly for many reasons. Ultimately if it is something I can't get anywhere else, I consider QVC. BUT, I am most likely to go with the company that offers me free shipping than not. 

 

I don't necessarily like to purchase from Amazon, but my orders arrive super fast and without delivery charges. I consider the monthly membership charge minor since I have Prime video which we use a lot.

"Cats are poetry in motion. Dogs are gibberish in neutral." -Garfield
Honored Contributor
Posts: 31,874
Registered: ‎05-10-2010

A lot of them are still here.

Honored Contributor
Posts: 31,874
Registered: ‎05-10-2010

@bargainsgirl wrote:

@Love my grandkids wrote:

Interesting that theyve all be removed. I'm sure this one will be too. What does that tell us? hmm...


Hopefully it will tell them what a terrible mistake that idea was!!!!!!!!!!

 

How do you know it was a mistake?  Maybe it brought in a boat load of new customers in time for holiday shopping.


 

Honored Contributor
Posts: 14,307
Registered: ‎10-09-2012

Re: Free Shipping Posts

[ Edited ]

Of course other companies offer discounts & promotions to new customers -- it's a common business practice.

 

But, QVC is not some faceless clothing store or cable company.

 

QVC built it's business model on engaging and interacting with their customers.  The hosts cry on cue, announce marriages, births, deaths, vacations, tout Bible verses, pretend to be therapists and nutritionists, etc.

 

QVC does everything they can think of to try to make viewers believe we're all one big happy family.  They encourage their hosts to post an extraordinary amount of personal business on the social media pages. They come up with Happy Hour, Honey!, My Carb-free Diet Coffee Talk -- all encouraged to keep you emotionally connected.

 

This 3 1/2 month freebie to new customers only is a complete antithesis of all of that.  No wonder so many are stunned and outraged.  I get it.

 

QVC wants it both ways --  business as any other corporate giant.  Then on the other side of that 2-sided face, Hey family, call us and tell us how much you love us! Our lines are open!

 

Creating a big promotion to try to get new customers is great.  But why not have two concurrent promotions.  One for new customers, and a great one for existing customers as well?  Was that so hard to come up with?  Or, again, they just didn't care. 

 

But of course now they're scrambilng to offer something.  

Honored Contributor
Posts: 31,874
Registered: ‎05-10-2010
I can't count the number of times into the trap of believing what poster says. After all I'm better about leaping to believe everything posted but it still happens. I have learned re d to NEVER pass along anything I read her to others unless I verify it myself. Some people want to believe that a post or thread was deleted so they don't much searching.
Esteemed Contributor
Posts: 7,776
Registered: ‎02-13-2021

@Caaareful Shopper wrote:

Of course other companies offer discounts & promotions to new customers -- it's a common business practice.

 

But, QVC is not some faceless clothing store or cable company.

 

QVC built it's business model on engaging and interacting with their customers.  The hosts cry on cue, announce marriages, births, deaths, vacations, tout Bible verses, pretend to be therapists and nutritionists, etc.

 

QVC does everything they can think of to try to make viewers believe we're all one big happy family.  They encourage their hosts to post an extraordinary amount of personal business on the social media pages. They come up with Happy Hour, Honey!, My Carb-free Diet Coffee Talk -- all encouraged to keep you emotionally connected.

 

This 3 1/2 month freebie to new customers only is a complete antithesis of all of that.  No wonder so many are stunned and outraged.  I get it.

 

QVC wants it both ways --  business as any other corporate giant.  Then on the other side of that 2-sided face, Hey family, call us and tell us how much you love us! Our lines are open!

 

Creating a big promotion to try to get new customers is great.  But why not have two concurrent promotions.  One for new customers, and a great one for existing customers as well?  Was that so hard to come up with?  Or, again, they just didn't care. 

 

But of course now they're scrambilng to offer something.  


The answer is really very simple @Caaareful Shopper .  They didn't want to.  They are not the first company to do this and I doubt if you do business with other companies they will be the last company to do this.

 

If you look around, there are plenty of companies that already use this marketing strategy.  Tmobile uses it.  Most cell carriers offer free phones for new subscribers.  Now ask yourself:  How many "new subscribers" could there possibly be where no one has a cell phone?  Don't you see the commercials?  I do.  Verizon has done this for years.  They do whatever it takes to get their numbers. 

 

YOU might think it not nice (I did too when it came to Verizon) but where was I going to go?  I had no choices for quality cable service.  I don't use Verizon's home phone or cell service because it's not good where I live.  They know their customer base and they know that losing a few to gain many more is better for their bottom line.  This is not a lesson in morality, this is business.





A Negative Mind ~ Will give you a Negative Life
Honored Contributor
Posts: 14,307
Registered: ‎10-09-2012

@gertrudecloset wrote:

@Caaareful Shopper wrote:

Of course other companies offer discounts & promotions to new customers -- it's a common business practice.

 

But, QVC is not some faceless clothing store or cable company.

 

QVC built it's business model on engaging and interacting with their customers.  The hosts cry on cue, announce marriages, births, deaths, vacations, tout Bible verses, pretend to be therapists and nutritionists, etc.

 

QVC does everything they can think of to try to make viewers believe we're all one big happy family.  They encourage their hosts to post an extraordinary amount of personal business on the social media pages. They come up with Happy Hour, Honey!, My Carb-free Diet Coffee Talk -- all encouraged to keep you emotionally connected.

 

This 3 1/2 month freebie to new customers only is a complete antithesis of all of that.  No wonder so many are stunned and outraged.  I get it.

 

QVC wants it both ways --  business as any other corporate giant.  Then on the other side of that 2-sided face, Hey family, call us and tell us how much you love us! Our lines are open!

 

Creating a big promotion to try to get new customers is great.  But why not have two concurrent promotions.  One for new customers, and a great one for existing customers as well?  Was that so hard to come up with?  Or, again, they just didn't care. 

 

But of course now they're scrambilng to offer something.  


The answer is really very simple @Caaareful Shopper .  They didn't want to.  They are not the first company to do this and I doubt if you do business with other companies they will be the last company to do this.

 

If you look around, there are plenty of companies that already use this marketing strategy.  Tmobile uses it.  Most cell carriers offer free phones for new subscribers.  Now ask yourself:  How many "new subscribers" could there possibly be where no one has a cell phone?  Don't you see the commercials?  I do.  Verizon has done this for years.  They do whatever it takes to get their numbers. 

 

YOU might think it not nice (I did too when it came to Verizon) but where was I going to go?  I had no choices for quality cable service.  I don't use Verizon's home phone or cell service because it's not good where I live.  They know their customer base and they know that losing a few to gain many more is better for their bottom line.  This is not a lesson in morality, this is business.


@gertrudecloset   I'm not suggesting a morality litmus test.  I'm talking strictly business.  Public relations is worth millions to a company.  Most large companies pay PR companies just to keep their image above ground, and fix any issues that arise that caused backlash. 

 

My point is that QVC built a business model that supposedly cherishes its current customers.  It's not the point if that's a naive or unreasonable perception.  It's QVC that crafted that perception. 

 

Verizon never shares personal employee interests.  In fact, Verizon hopes you never call them, just pay the bill.

 

I agree with you on one thing -- they didn't want to -- and that's the entire outcry.  QVC didn't want to.  

Esteemed Contributor
Posts: 7,776
Registered: ‎02-13-2021

@Caaareful Shopper wrote:

@gertrudecloset wrote:

@Caaareful Shopper wrote:

Of course other companies offer discounts & promotions to new customers -- it's a common business practice.

 

But, QVC is not some faceless clothing store or cable company.

 

QVC built it's business model on engaging and interacting with their customers.  The hosts cry on cue, announce marriages, births, deaths, vacations, tout Bible verses, pretend to be therapists and nutritionists, etc.

 

QVC does everything they can think of to try to make viewers believe we're all one big happy family.  They encourage their hosts to post an extraordinary amount of personal business on the social media pages. They come up with Happy Hour, Honey!, My Carb-free Diet Coffee Talk -- all encouraged to keep you emotionally connected.

 

This 3 1/2 month freebie to new customers only is a complete antithesis of all of that.  No wonder so many are stunned and outraged.  I get it.

 

QVC wants it both ways --  business as any other corporate giant.  Then on the other side of that 2-sided face, Hey family, call us and tell us how much you love us! Our lines are open!

 

Creating a big promotion to try to get new customers is great.  But why not have two concurrent promotions.  One for new customers, and a great one for existing customers as well?  Was that so hard to come up with?  Or, again, they just didn't care. 

 

But of course now they're scrambilng to offer something.  


The answer is really very simple @Caaareful Shopper .  They didn't want to.  They are not the first company to do this and I doubt if you do business with other companies they will be the last company to do this.

 

If you look around, there are plenty of companies that already use this marketing strategy.  Tmobile uses it.  Most cell carriers offer free phones for new subscribers.  Now ask yourself:  How many "new subscribers" could there possibly be where no one has a cell phone?  Don't you see the commercials?  I do.  Verizon has done this for years.  They do whatever it takes to get their numbers. 

 

YOU might think it not nice (I did too when it came to Verizon) but where was I going to go?  I had no choices for quality cable service.  I don't use Verizon's home phone or cell service because it's not good where I live.  They know their customer base and they know that losing a few to gain many more is better for their bottom line.  This is not a lesson in morality, this is business.


@gertrudecloset   I'm not suggesting a morality litmus test.  I'm talking strictly business.  Public relations is worth millions to a company.  Most large companies pay PR companies just to keep their image above ground, and fix any issues that arise that caused backlash. 

 

My point is that QVC built a business model that supposedly cherishes its current customers.  It's not the point if that's a naive or unreasonable perception.  It's QVC that crafted that perception. 

 

Verizon never shares personal employee interests.  In fact, Verizon hopes you never call them, just pay the bill.

 

I agree with you on one thing -- they didn't want to -- and that's the entire outcry.  QVC didn't want to.  


@Caaareful Shopper All businesses say they cherish or appreciate their customer's business.  Every single one (when you call).  The difference for QVC is that it has become "personal" for some when folks should just view it as a method to buy things they need.  QVC's strategic marketing helped them gain the trust of millions and they aren't going anywhere.  They have EZ Pay, the Q card, they feel empowered coming here to this free space to chat up and tell Q how to run their business

because they did their job correctly.  They set you up!  All of this "family" good feel nonsense set up a lot of people who can't or won't buy anything from anywhere else except the Q.

 

It sounds like some people are trying to call foul based on the "morality" of why Q didn't offer free shipping to their existing customers as well. It's wrong, I feel uncared for (I read one like that).   Every comment like that or one similar is throwing out a morality feeler.....

 

They didn't want to.  They are trying something many, many companies have done in the past.  It's not a new concept and those who are so angry about it WILL get over it.  QVC know that!





A Negative Mind ~ Will give you a Negative Life
Esteemed Contributor
Posts: 6,089
Registered: ‎07-10-2011

@Caaareful Shopper wrote:

@gertrudecloset wrote:

@Caaareful Shopper wrote:

Of course other companies offer discounts & promotions to new customers -- it's a common business practice.

 

But, QVC is not some faceless clothing store or cable company.

 

QVC built it's business model on engaging and interacting with their customers.  The hosts cry on cue, announce marriages, births, deaths, vacations, tout Bible verses, pretend to be therapists and nutritionists, etc.

 

QVC does everything they can think of to try to make viewers believe we're all one big happy family.  They encourage their hosts to post an extraordinary amount of personal business on the social media pages. They come up with Happy Hour, Honey!, My Carb-free Diet Coffee Talk -- all encouraged to keep you emotionally connected.

 

This 3 1/2 month freebie to new customers only is a complete antithesis of all of that.  No wonder so many are stunned and outraged.  I get it.

 

QVC wants it both ways --  business as any other corporate giant.  Then on the other side of that 2-sided face, Hey family, call us and tell us how much you love us! Our lines are open!

 

Creating a big promotion to try to get new customers is great.  But why not have two concurrent promotions.  One for new customers, and a great one for existing customers as well?  Was that so hard to come up with?  Or, again, they just didn't care. 

 

But of course now they're scrambilng to offer something.  


The answer is really very simple @Caaareful Shopper .  They didn't want to.  They are not the first company to do this and I doubt if you do business with other companies they will be the last company to do this.

 

If you look around, there are plenty of companies that already use this marketing strategy.  Tmobile uses it.  Most cell carriers offer free phones for new subscribers.  Now ask yourself:  How many "new subscribers" could there possibly be where no one has a cell phone?  Don't you see the commercials?  I do.  Verizon has done this for years.  They do whatever it takes to get their numbers. 

 

YOU might think it not nice (I did too when it came to Verizon) but where was I going to go?  I had no choices for quality cable service.  I don't use Verizon's home phone or cell service because it's not good where I live.  They know their customer base and they know that losing a few to gain many more is better for their bottom line.  This is not a lesson in morality, this is business.


@gertrudecloset   I'm not suggesting a morality litmus test.  I'm talking strictly business.  Public relations is worth millions to a company.  Most large companies pay PR companies just to keep their image above ground, and fix any issues that arise that caused backlash. 

 

My point is that QVC built a business model that supposedly cherishes its current customers.  It's not the point if that's a naive or unreasonable perception.  It's QVC that crafted that perception. 

 

Verizon never shares personal employee interests.  In fact, Verizon hopes you never call them, just pay the bill.

 

I agree with you on one thing -- they didn't want to -- and that's the entire outcry.  QVC didn't want to.  

 

 

@Caaareful Shopper  and @gertrudecloset  maybe they are planning to offer Free Shopping for long time Customers. It's coming and not just for a day. How about free shipping every weekend until the end of January?