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Esteemed Contributor
Posts: 7,951
Registered: ‎05-23-2015

Re: Free Shipping Frustration


@nomless wrote:

Q is criticized for charging for shipping...and is criticized when it offers free shipping.  Crazy.


We are just saying they need to have a consistent policy and not use it as a stunt.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan
Valued Contributor
Posts: 880
Registered: ‎03-09-2010

Re: Free Shipping Frustration

 


@Marguerite wrote:

While I very much appreciate the time when QVC offers free shipping I find the random nature of it frustrating.  Why make it a guessing game for customers?  If you ordered something a few days ago--you pay shipping.  Order today--free shipping.  I'd prefer they did what most other companies do---set a limit for purchase and above that shipping is free.   Or make free shipping a standard practice.   But please don't make it a game where the customer never knows what to expect.


Very well said, @Marguerite 

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Super Contributor
Posts: 286
Registered: ‎03-20-2010

Re: Free Shipping Frustration

Yes--not sure if you read the text of my post but I do think it is frustrating to never know when or if free shipping is offerred.  There is no consistency.  Sure, I love when it's offerred and appreciate that.  But why make customers play a game of never knowing when free shipping will be offerred?   It only inpsires me to keep a list instead of ordering right away (unless it's something I need right now).  Why pay extra to order right now if I could save by ordering 3 hours from now once free shipping is announced?  I don't think it inspiures customer loyalty.

Super Contributor
Posts: 286
Registered: ‎03-20-2010

Re: Free Shipping Frustration

Perhaps you think it is crazy.  I think it is inconsistent treatment of customers.  A customer who ordered this morning paid at least $3.50 more than I would pay by ordering the exact same item in the afternoon.  Why play that game with your customers?  I don't think it's crazy to ask for a consistent shipping policy.  

Respected Contributor
Posts: 3,192
Registered: ‎03-09-2010

Re: Free Shipping Frustration

To me, it’s not a game, it’s a version of a sale. 🤷🏻‍♀️
Occasional Contributor
Posts: 5
Registered: ‎08-02-2010

Re: Free Shipping Frustration

I saw the free shipping notice not long before time ran out.  I went to my Wish List and put items in my cart with zero S&H.  When I was ready to to complete the sale, the free S&H disappeared.  I was annoyed and removed everything from the cart.

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Super Contributor
Posts: 313
Registered: ‎03-10-2010

Re: Free Shipping Frustration

I do not think it would be very wise for QVC to announce this sale ahead of time. They are in business to make money.
Frequent Contributor
Posts: 88
Registered: ‎03-10-2014

Re: Free Shipping Frustration

yes, and if you blink you will miss QVC's free shipping offer.

Trusted Contributor
Posts: 1,464
Registered: ‎08-20-2012

Re: Free Shipping Frustration

There has to be a better way QVC. I for one missed it.

Super Contributor
Posts: 396
Registered: ‎11-02-2015

Re: Free Shipping Frustration


@Marguerite wrote:

While I very much appreciate the time when QVC offers free shipping I find the random nature of it frustrating.  Why make it a guessing game for customers?  If you ordered something a few days ago--you pay shipping.  Order today--free shipping.  I'd prefer they did what most other companies do---set a limit for purchase and above that shipping is free.   Or make free shipping a standard practice.   But please don't make it a game where the customer never knows what to expect.


Could not agree with you more.  Free shipping is so random that it doesn’t really matter to me.  I don’t normally buy anything from QVC that has more than a  $5.50 shipping charge. ...and only if I can’t find it elsewhere.    I also try to avoid easy pays because the payment is drawn out too long and I don’t want that debt hanging over my head...I try to avoid the enticements and order what I actually need...not what I want at the moment.