@NYC Susan wrote:
@DiAnne wrote:
I signed up for monthly because I thought it was going to be a short term thing. Boy was I wrong. I get a delivery every Friday. I am going to leave it that way for now because I actually enjoy going to the store and hope to again someday!
I did not have any trouble with the replacements because when I made out the grocery list I put the sub I wanted or do not sub. I have never had any trouble with that.
I did the same thing. It was a big order, and it took a lot of time to indicate substitutions (or not). But it made no difference. The shopper texted me constantly throughout her trip thru the store, asking me what I wanted instead. It was exhausting! And then she messed up anyway and got things I never would have chosen for more money than I wanted to spend. Choosing substitutions when I did the list was a total waste of time and energy.
It seems that some of us have had good experiences with Instacart, and others have not. I love the idea of it, but had so many problems that unfortunately I'm in the "never again" category. :-(
@NYC Susan
Perhaps it has to do with the training, because Ive always gotten excellent shoppers, that picked up my recommended replacement or took a photo and showed me my options... Maybe it has to do with Instacarts partnership with the grocery store and the standards for shoppers that the grocery store requires Instacart to provide.....
One thing I do when the Shopper introduces themselves in chat ....I add a note to let them know I appreciate their service, and to just do the best they can with replacements, or if something is totally out of stock I understand.... I usually get a nice note back....and before they checkout they even stop to ask...anything else!!! And usually the Shopper and Driver are one in the same...Instacart pays them more so maybe that makes a difference too....
I got a grocery store delivery last Thursday and the shopper was excellent ....I also add notes in addition to my replacements....
A friend tried the grocery stores own service called FAVOR for curbside pickup and she said it was awful....they didnt contact her about replacements just chose things at random....
Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”