Community Chat

[Barbara-QVC]

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@Barbara-QVC wrote:

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@cherry wrote:

I ordered a shark vacuum cleaner and it is coming Fed Ex. It is supposed to arrive on Thursday, but their tracking shows nothing at all, in regard to shipping information. I don't like this company

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Hi @cherry,

I do see that your Shark recently shipped.  There are times where the tracking does not update for several days.  Your estimated delivery date is not until Friday, so we would need to give it a few more days.  I will certainly keep an eye on your shipment and will update you accordingly.

Barb 

Customer Care

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Hi again @cherry,

I just checked again on your order and the tracking information has been updated.  Thanks so much for your patience!

Barb 

Customer Care

[cherry]

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@Barbara-QVC wrote:

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@Barbara-QVC wrote:

---

@cherry wrote:

I ordered a shark vacuum cleaner and it is coming Fed Ex. It is supposed to arrive on Thursday, but their tracking shows nothing at all, in regard to shipping information. I don't like this company

---

Hi @cherry,

I do see that your Shark recently shipped.  There are times where the tracking does not update for several days.  Your estimated delivery date is not until Friday, so we would need to give it a few more days.  I will certainly keep an eye on your shipment and will update you accordingly.

Barb 

Customer Care

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Hi again @cherry,

I just checked again on your order and the tracking information has been updated.  Thanks so much for your patience!

Barb 

Customer Care

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Thanks @Barbara-QVC. I don't think I will get in on the EDD, because it's coming from N.C and I am in Mi

Thanks for being so dilligent about my order. I think Q needs to have a talk with Fedex. If they are doing this kind of stuff now, I shudder to think of how their tracking will be once the holiday season kicks off

[Barbara-QVC]

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@cherry wrote:

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@Barbara-QVC wrote:

---

@Barbara-QVC wrote:

---

@cherry wrote:

I ordered a shark vacuum cleaner and it is coming Fed Ex. It is supposed to arrive on Thursday, but their tracking shows nothing at all, in regard to shipping information. I don't like this company

---

Hi @cherry,

I do see that your Shark recently shipped.  There are times where the tracking does not update for several days.  Your estimated delivery date is not until Friday, so we would need to give it a few more days.  I will certainly keep an eye on your shipment and will update you accordingly.

Barb 

Customer Care

---

Hi again @cherry,

I just checked again on your order and the tracking information has been updated.  Thanks so much for your patience!

Barb 

Customer Care

---

Thanks @Barbara-QVC. I don't think I will get in on the EDD, because it's coming from N.C and I am in Mi

Thanks for being so dilligent about my order. I think Q needs to have a talk with Fedex. If they are doing this kind of stuff now, I shudder to think of how their tracking will be once the holiday season kicks off

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Hi @cherry,

In looking at the tracking on the FedEx site, it looks like you are scheduled for delivery on Saturday.  I will certainly forward your feedback in regards to the shipping.  

Have a good evening!

Barb

Customer Care

[granny me]

Tracking updates do not update. I have an item that shows it is sitting in some facility the last four days.

[SuesCat]

Give me UPS anyday.  I live in a very secure building.  FedEx will not leave a package if i am not here to accept.  As a result i end up playing delivery tag and eventually have to go to the FedEx depot.  Often days go by because of this.  UPS and USPS will leave my package for me, thank you.

I dread having anything delivered FedEx.

[OnlyShopsOnline]

I ordered something from Toys R Us, that wasn't available in the stores. I ordered it last weekend.  It was shipped Fedex Smartpost!!!  They've already changed the delivery date twice!

It's in my state and they are now saying it won't arrive for another week.  Because, of course, it now has to go into the hands of the USPS.  It's not a Christmas gift, and I certainly hope it arrives before then.