Re: Easy pay orders

TexasMom1 · ‎03-09-2010

I had a couple of easy pays in progress when my bank issued me a new credit card because of the Target thing. I called Customer Service as soon as I got the new number and they could not be nicer and edited the information for me immediately. No problem!

Kachina624 · ‎03-10-2010

On 4/17/2014 LEXIE said:
On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

I am a responsible consumer and don't appreciate your comment.

Everyone has a right to choose who they want to do business with depending on how they are treated as a customer.

This is nothing new. Over the years, several times I've had credit cards expire and didn't realize I had easy pays on them, only to get that letter. It's no big deal, I just called and updated the information. They can't legally put payments on another credit card without your authorization so get down off your high horse.

New Mexico☀️Land Of Enchantment

redhead handbag queen · ‎07-03-2010

On 4/17/2014 kachina624 said:
On 4/17/2014 LEXIE said:
On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

I am a responsible consumer and don't appreciate your comment.

Everyone has a right to choose who they want to do business with depending on how they are treated as a customer.

This is nothing new. Over the years, several times I've had credit cards expire and didn't realize I had easy pays on them, only to get that letter. It's no big deal, I just called and updated the information. They can't legally put payments on another credit card without your authorization so get down off your high horse.

I have more than one card on my account, I place orders sometimes for my Dad (I'm a signer on his account). I would be very upset if they decided which card to put them on.

This sota girl says pop, duck, duck, gray duck and loves tater tot hotdish

glb613 · ‎03-09-2010

On 4/17/2014 LEXIE said:
On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

I am a responsible consumer and don't appreciate your comment.

Everyone has a right to choose who they want to do business with depending on how they are treated as a customer.

No you aren't. If you were, you would have updated your account. Instead, you blame QVC and threaten to stop doing business with them.

CouponQueen · ‎10-21-2010

This is not Q's fault it is yours! You bought something using a particular card number..it isn't up to them to compare data bases and update your account..You need to do that.

With the amount of customers and cards.

Also, some people use different cards for different easy pays..so how would they automatically assume anything?

Nope this one is on you.

brii · ‎06-20-2010

Why can't people accept responsibility and move on...

151949 · ‎03-09-2010

On 4/17/2014 Topaz Gem said:
That's happened to me as well. I wouldn't hold it against QVC, as it's not their fault. You bought items on easy pay and gave them a particular card and now the card no longer works. QVC doesn't know why, all they know is that you're liable for the charges.

Exactly. All they know is that the card was refused. Simply call them and fix it. Sheesh.

Chalcedony · ‎05-12-2010

Each of us has the right to decide where we will and won't spend our money. If you don't want to do business with QVC any more, that's up to you. But you can't deny that you made an incorrect assumption that QVC would automatically transfer your payment information and bear some of the responsibility here. I doubt if QVC can legally charge a card number that you have not specifically authorized. You already have the merchandise, so QVC has very few options to get paid once the card is refused by the bank. I had two card numbers stolen in December (not Target-related) so I know what a hassle it is.

millieshops · ‎03-09-2010

When was the old QVC? I can tell you all that at least since 2003, if you didn't inform QVC of address and card changes on AD and EZPay order for EACH ONE of them, you had a problem!

What lots of people think is a difference between the old Q and the new Q is just how the business has always been working, but I just never realized how things work until I had a problem.

Now, 12 years into switching addresses twice every year, I have lots of businesses on my list of ones that need individual attention when I move for the season. Only a very few do it all automatically.

Nuttmeg · ‎03-09-2010

On 4/17/2014 Topaz Gem said:
That's happened to me as well. I wouldn't hold it against QVC, as it's not their fault. You bought items on easy pay and gave them a particular card and now the card no longer works. QVC doesn't know why, all they know is that you're liable for the charges.

This is a computer thing. You should not be mad at QVC.