Community Chat

[bikerbabe]

My old model doesn’t even have a descale mode. Probably why it’s lasted so long and not malfunctioned.

[NicksmomESQ]

  I have had that model for over a year. I bought it in BB & B. I use filtered water in it & have never had a problem. I have never descaled it & it works fine. About once a week I clean where the pod goes in & where the coffee comes out of,with a damp paper towel.

[chrystaltree]

I have this one.  I have it for about 2 years.  The descale light won't go off.  I tried all the advice I found on Google.  Sometimes it dribbled an ounce or two of coffee but if I unplug, that fixes the coffee issue.  It's dying but I'll hold off buying another until it stops working altogether.  My first Keurig, the big one, lasted 6 years.

[Carmie]

I just bought a Keurig that looks like the one posted on Friday Afternoon at Costco.  Our other one broke sometime this past winter and I replaced it with the one that was in our RV.

I didn't replace it right away because the costs of Keurig's have really gone up.  No way will I pay over $100 for a Keurig coffee maker. This one was on sale for $100.

I hope this new one lasts.  I feel okay buying from Costco because they will take it back as a return even if it's been a few months.

[Etoile308]

I don't have that model but a couple of things I've noticed about Keurig. They are known for their excellent customer service.

I also only use filtered water from a Zero pitcher in my coffee makers. I probably went three years before my descale notice came on.

Some Keurigs, like the Nespressos, have what I call a factory reset that may need hit after descaling or months of inactivity. Usually it resets itself by pressing and holding down for 10 seconds a combination of two buttons. I don't remember which buttons for certain now. Something tells me it's simultaneously pressing and holding down 8oz and 6oz buttons to reset. If that's not correct the info is probably available online.

[Mombo1]

@northiie57    I purchased that model last year from QVC....thinking I would try a newer model.   Well...It lasted about 1 week...so I returned it.  I still have my old original Keurig and it is still working fine.   I have had it about 5 years.  Wish they still carried this model in white.  I have seen it on Keurig.com but only in black.  Many of the newer models seem to have problems and are not made as well. 

[We rescue cats]

We have that Keurig, bought it last year and it was the same thing, descale light came on and would not reset even after 8 re-fills. The stories about the excellant customer service used to be true we have had 6 keurig coffeemakers in both hubby and my offices plus our home, the hunting camp and camper. But the customer service is now outsourced and I got into a battle with the a gal that I could barely understand, she could not open the attachment I sent her (it was a jpeg). After sending it 3 times I gave up and Keurig lost a long time customer as she was sure that I was trying to use vinegar instead of the approved descaling solution. 

[roeroe1005]

I have this one.  Got it on Q at a really good price.  

I don't want to curse myself, but I've been pretty lucky with Keurig.  Maybe because I don't follow the descale instructions?? 

[JaneMarple]

My first Keurig was the first mini model made, I had it for almost ten years before it quit working. It was replaced it with the K-slim model and it is working very well, I did have an issue with the descaling button but watched a youtube video on what to do. It worked like a charm and next time it happens I'll know how to shut the light out.

[Roscoe the Rascal]

I had same one and bad luck as well.