Community Chat

[Tinkrbl44]

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@anisha wrote:

I recently ordered an OTO Judith Ripka bracelet as soon as it showed as an OTO online, even before it was presented on air. I placed it on check hold and confirmed with Q customer service that the item was in stock. I was told that it was. Soon after the item aired and sold out. 

I subsequently called Q customer service and put the item on my credit card and was assured that it will arrive before Christmas. This morning the order status was showing " in process" but just now when I checked to see if it had shipped, it says the item is on " Backorder" . I am very disappointed and I usually am not one to complain but this is happening to me a second time around. I hope the Q social team reads this and hopefully someone will make this right. 

I also have two other orders that I was assured were holiday delivery but are still showing "in process. "  I hope others are having better luck .

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Just curious ..... WHY would you put something on check hold when you have a credit card?   

[Plaid Pants2]

Sometimes people will place an item on check hold, then read the reviews, and then decide if they really want the item.

If they do, then they switch over to credit payment.

Personally, I think that they should do away with check holds, and go PayPal.

[anisha]

Hi Tinkrbl44, I put the item on check hold becoz I wasn't sure of the size for a family member and wanted to check with her husband ( who was traveling overseas and not reachable immediately) . The return / exchange process is a prolonged one and I didn't want to have the hassle of doing that. 

[anisha]

Sorry you haven't received your earrings patnap, I hope you get them soon. 

[Beth-QVC]

@patnap

please email me at QVCSocialTeam@qvc.com regarding your JR earrings order and I will assist you. 

Beth 

Customer Care

[anisha]

Hi Hot Street, I understand what you say and I am hoping my Backorder will be filled. 

[anisha]

Thank you AliJoi5, lesson learned truly. 

[mammacitta]

I placed orders for 2 JR necklaces on December 10. Both still available. Both now under guaranteed December 25 delivery. Still showing In Process. Still no necklaces. So much for, "Trust us, we have been doing this for 30 years,"

[faeriemoon]

I placed a jewelry order on the 11th and still have not received it.  It is garanteed for Christmas delivery.  I think the "in process" part of the order is their usual slow moving speed;  then they will send it out on the fastest mail delivery possible.

The problem is that by ordering fairly early (the 11th) you assume that you will get the item before the 24th so you will have time to wrap it and deliver it.  Very frustrating, but it happens every year.  When will I learn? 

[patnap]

Good Morning all,  I was able to get through to customer service this morning.  Rep told me my earrings just arrived at my post office and I should be receiving my order later today or tomorrow. I want to thank Beth from the social team for her interest in this matter.  Merry Christmas!