Customer call in line, basically nonexistant anymore. I do remember the on air calls were more frequent abt 20 yrs ago . Sometimes the customers would make suggestions abt a product , such as offer aditional colors or make design/function suggestions .
I don't watch every day all day long so maybe they took customer calls that I was not aware of .
The last customer call that I heard most recently was when JT was hosting and the caller only talked abt how much she loved JT.