Community Chat

[Ainhisg]

I have a new Macbook Pro with the latest OS.  It doesn't matter if I use Safari or Firefox, some items on QVC will not load for me.  It seems to be mainly electronic items.  If I do a search, the search page comes up, but if I click on an item, it will go to it but will stop loading.  To order the latest Shark vacuum TSV, I had to use my tablet to watch the video and order.  Same for the last LePan TSV.  I can load, watch, and buy most other items but can't most electronics.  I have cleared history, caches, etc., shut down the laptop and so forth, but electronic items will not load.  ETA...QVC is the only website on which this occurs.

[Allegheny]

@Brittany-QVC

Just for background, I posted in Electronics Forum back on October 20th about this issue.  I also use a MacBook Pro.  By using Firefox instead of Safari I am able to access items.  But am still curious why they won't display with Safari. 

[Brittany-QVC]

@Allegheny Thank you for the background information! Our IT Department is looking into this now, hopefully since it's with a specific browser they will be able to identify the problem more quickly. Happy to hear that there is a work around though, that could be helpful to others looking to access the website! 

[meem120]

Thank you Brittany, I have done all the things you suggested, almost everyday since the problem began and it doesnt help.  I also restart my computer every morning, so it can't be that.  Thank you everyone for your help.  Maybe Brittany can get the PTB to adddress this.  Thank you

[Brittany-QVC]

@meem120 Absolutely! I'll make sure that they are aware and keep my fingers crossed for you! 

[meem120]

Thank you Britt!  Your'e a sweetie!

[MidNight]

I have had the same problem with a Chromebook...Last time i cleared cookies a box came up and said i can do a certian thing to go incognito so nobody can track me and when i did this no more problems..I press shift/ctrl and N at same time and a new widow opens with a little man head with hat and glasses..To funny!.Qvc is the only website i have problems with.I have even had it where i could not buy anything or log into my account until i cleared everything.

[hennypenny]

Brittany, thank you for helping us with this issue.

I have an imac if that helps.

I have shut down, eliminated cookies, done everything I can think of.

[dooBdoo]

@meem120, @Allegheny, @Brittany-QVC,  @hennypenny, @Preds, @JustJazzmom, @2blonde, @jaxs mom, @Ainhisg

       Please see the thread, "Problem Viewing Items on QVC," in the Electronics forum.  I'm not feeling well today, but I hope the other thread will offer some ideas and I'll try to check back later.

      This has been a known problem for quite some time.  It is not a new problem.  In general, other than for mobile devices, Safari is not a great choice for the Q website.  Firefox has some problems (which seem to have worsened on some devices with each release since v.43), so Chrome might be the best bet right now.

(link to thread goes to:  http://community.qvc.com/t5/Electronics/Problem-Viewing-Items-on-QVC/td-p/2231275)

[skuggles]

I have macbook pro el capitan and safari won't load one thing from the Q website. I just checked.The banners have headings on top of one another for starters. But I get the spinning ball that just stops after a bit, thus killing the page, so that I can no longer click on any link on it. I never use safari so it hasn't been a problem with me. Use Chrome browser. I have few problems with the site using that.