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Respected Contributor
Posts: 2,374
Registered: ‎03-09-2010

For the last several weeks, I have been unable to click on the TSV.  My computer icon just spins and the fan comes on on my Mac Pro laptop.  I tried another browser, Firefox, instead of Safari, the same thing happens.  I dont have any problems with clicking on any other items on the site.  I can click on it and it comes up fine.  It doesnt happen on any other site.  Could someone tell me what I can do?  Is it my computer, the site, the browser?  I'm at a loss.

Honored Contributor
Posts: 26,549
Registered: ‎12-17-2012

I have had this problem several times, too.  It seems to just be on this website so I assume it is their problem and not our computers.  After a while everything gets back to normal.  Good Luck.

Fate whispers to her, "You cannot withstand the storm." She whispers back, "I am the storm."

Respected Contributor
Posts: 2,374
Registered: ‎03-09-2010

Re: Computer Help Please Moderators Help!

Thanks Preds, I just couldnt figure it out.  But you would think someone ar the Q woulkd make this a priority.  If you cant get to the TSV, you cant buy.. I hope one of the moderators will see this and look into it. It would be very helpful

Respected Contributor
Posts: 4,024
Registered: ‎03-19-2010

@meem120

I started having the same problem before Christmas.  Not only with the TSV but also newer items that the Q added to their inventory.  

 

I thought it was because I had upgraded to El Capitan, because I didn't have an issue until after upgrading.  I briefly conversed with one of the moderators and they couldn't come up with a solution but said they would pass the information on.  I still feel that it is the way Q is entering the information into their system that is causing this problem.

 

Someone on the electronics forum suggested I download and use Firefox.  I did do that.  While I still use Safari as my primary browser, whenever I have a problem opening items on the Q, I go to Firefox and am able to view them.  

 

I wish I had an answer for you.  I truly feel the problem is on QVCs end.

 

 

Honored Contributor
Posts: 18,002
Registered: ‎03-09-2010

Re: Computer Help Please

[ Edited ]

What I find interesting is that every Sunday, this site loads slower than the rest of the week and it's not the browser I use that is at fault.

☼The best place to seek God is in a garden. You can dig for him there. GBShaw☼
Respected Contributor
Posts: 3,712
Registered: ‎03-10-2010

I have the same problem. I use safari. I have contacted  the Q and no one has answers. For me it has been going on for months.

Respected Contributor
Posts: 4,665
Registered: ‎03-10-2010

If changing browsers to Firefox made difference, it could be a security issue.  This may sound silly, but sometimes just refreshing your screen after you are on the home page can solve a webpage problem.

Laura loves cats!
Respected Contributor
Posts: 2,374
Registered: ‎03-09-2010

At first, I just thought WOW, the site must be extremely busy. I was thinking because it was the TSV, maybe everyone was on line looking at it, so I just couldnt get through.  I no longer think that is the case.  It happens pretty much everyday now and I try at all diffrent times of the day and evening.  I dont know what the heck they are doing but I wish they would fix it.  It is uniquw to this site, It doesnt happen anywhere else.

Valued Contributor
Posts: 536
Registered: ‎06-14-2015

@meem120 Sorry to hear that this has been happening. I am going to forward this to our IT Department and let them know that several posters have been experiencing this as an ongoing issue. 

 

In the meantime, I would recommend the following:

 

1. Clear your browsing history including cookies

2. Make sure that your browser is the most current version

3. Reboot your device 

 

Hopefully we'll get this resolved shortly! Smiley Happy

 

Honored Contributor
Posts: 20,143
Registered: ‎04-18-2012

Re: Computer Help Please

[ Edited ]

I don't have a macbook, I have an imac but when was the last time you restarted your computer? 

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