Problem Viewing Items on QVC

Allegheny · ‎03-19-2010

Hi, I need some suggestions (help) I am having an issue with in being able to view certain products on QVC.

I am using a Mac Pro, and use Google as my search engine. There are certain items that when I click on them they won't open to the product description and my computer freezes. I've tried everything I could think of even upgraded to El Capitan. I cleared my browser and history numerous times. Got the most updated version of Adobe Flash Player. I even chatted with customer support and they did not have any idea why this is happening. It started a couple of months ago and only for certain products.

Keyai · ‎08-17-2010

@Allegheny wrote:

Hi, I need some suggestions (help) I am having an issue with in being able to view certain products on QVC.

I am using a Mac Pro, and use Google as my search engine. There are certain items that when I click on them they won't open to the product description and my computer freezes. I've tried everything I could think of even upgraded to El Capitan. I cleared my browser and history numerous times. Got the most updated version of Adobe Flash Player. I even chatted with customer support and they did not have any idea why this is happening. It started a couple of months ago and only for certain products.

Hi @Allegheny

To help us troubleshoot the problem you are experiencing, can you share specific item numbers that you are not able to view? Also, what browser are you using on your Mac Pro, Safari? Do you happen to know what version web browser you are using?

Allegheny · ‎03-19-2010

@Keyai-QVC wrote:
@Allegheny wrote:
Hi, I need some suggestions (help) I am having an issue with in being able to view certain products on QVC.

I am using a Mac Pro, and use Google as my search engine. There are certain items that when I click on them they won't open to the product description and my computer freezes. I've tried everything I could think of even upgraded to El Capitan. I cleared my browser and history numerous times. Got the most updated version of Adobe Flash Player. I even chatted with customer support and they did not have any idea why this is happening. It started a couple of months ago and only for certain products.
Hi @Allegheny

To help us troubleshoot the problem you are experiencing, can you share specific item numbers that you are not able to view? Also, what browser are you using on your Mac Pro, Safari? Do you happen to know what version web browser you are using?

@KeyaiHi, thank you for taking the time to assist me. I am trying to look at product number H207064, Santa's Best Fir Tree with RGB+function. Having problem with looking at all sizes of this product. I am using Safari, and just yesterday upgraded to OS X El Capitan from Yosemite to see if that was the issue. As stated I use Google as my search engine. Java is enabled, cookies aren't blocked and I downloaded the latest version of Adobe Flash. Sometimes I will get a message that web site isn't responding when my screen freezes. I am not all that savvy with computer terminology. My husband has no problem viewing the product description and video on his pc tablet, he uses Google Chrome as his search engine. Do you think it could be a problem with my version of Google. I don't use Chrome.

Allegheny · ‎03-19-2010

@Keyai Any ideas of what could be causing my problem?

Keyai · ‎08-17-2010

@Allegheny wrote:
@Keyai Any ideas of what could be causing my problem?

Hi @Allegheny

Unfortunately all I have is more questions for you.

When you go to qvc.com and search the phrase below are you able to see the product detail page for each of the items that appear?

Phrase to search:

Santa's Best Balsam Fir Tree with RGB+ Function

I see four items appear from the above search:

H207063

H207064

H207065

H207066

Please share with me what happens when you search and then click on the items (assuming you see the items I see abaove).

I would also be curious what you experience when you search the item numbers specifically.

I'm sorry for all the additional questions. I am hoping with more information I can elevate the problem to the correct team to address.

Allegheny · ‎03-19-2010

@Keyai

Hi,

Ok, I went to QVC.com and entered the phrase exactly as you posted. The Search Results page came up, stating "We found 4 results for Santa's Best Balsam Fir Tree with RGB+Function".

Page showed picture of each tree inclusive of item number and brief description.

When I click on any of the four items my MAC starts to load/open the complete item description but responds no further. At that point I am still seeing the Search Results page. I left it trying to open the item for over five minutes.

If I moved my cursor I got the MAC swirling rainbow circle. Today I was able to move my cursor away and navigate to other places on my screen (i.e.., back arrow), on other occasions, the page just freezes and I have to force closure.

When I just try and do a search by item number, the same thing occurs.

This sure is bizarre. I remember a couple of months ago I had the same issue on another product. Unfortunately, I can't recall what that product was.

I would like to figure out what is happening, but honestly since we also have a pc I can go there whenever I experience this again.

If you aren't getting any other inquiries from other customers I really hate to have you take too much time on this.

I appreciate all your assistance.

Pam

Mz iMac · ‎07-26-2014

@Keyai-QVC wrote:
Phrase to search:
Santa's Best Balsam Fir Tree with RGB+ Function

I see four items appear from the above search:
H207063
H207064
H207065
H207066

Please share with me what happens when you search and then click on the items (assuming you see the items I see abaove).

I would also be curious what you experience when you search the item numbers specifically.

@Keyai

I tested those items numbers & am experiencing the same issues as the OP. Have been for several months now.

For each of those item #s you posted, I get this error.....

which freezes my Mac.

If I select the "Continue" button, my Mac freezes.

If I select the "Stop script" button, my Mac unfreezes. However, the item page is incomplete-missing items.

I previously reported this in this posting:

QVC page Script Error

My "new" system profile

iMac

OS: Yosemite OS 10.10.5

Browser: Firefox v41.0.2

Java 8 Update 65

Flash Player v19.0.0.226

"Never argue with a fool. Onlookers may not be able to tell the difference."

Allegheny · ‎03-19-2010

@Mz iMac wrote:
@Keyai-QVC wrote:
Phrase to search:
Santa's Best Balsam Fir Tree with RGB+ Function

I see four items appear from the above search:
H207063
H207064
H207065
H207066

Please share with me what happens when you search and then click on the items (assuming you see the items I see abaove).

I would also be curious what you experience when you search the item numbers specifically.

@Keyai

I tested those items numbers & am experiencing the same issues as the OP. Have been for several months now.
For each of those item #s you posted, I get this error.....
which freezes my Mac.

If I select the "Continue" button, my Mac freezes.
If I select the "Stop script" button, my Mac unfreezes. However, the item page is incomplete-missing items.

I previously reported this in this posting:
QVC page Script Error

My "new" system profile
iMac
OS: Yosemite OS 10.10.5
Browser: Firefox v41.0.2
Java 8 Update 65
Flash Player v19.0.0.226

@Mz iMacThank you for posting here. I did not see your other post. So I am not alone in having this issue. I even had problems trying to view QVC U-Tube uploads for this item. I did finally get it to open.