Community Chat

[granddi]

I ordered a couple of items from Lands End. There was no invoice enclosed for a return. I had to go to the site and request a return, down load the forms. The return location was a "Happy Returns" location. For me it was ok since Ulta was near.

If you don't have a home printer or a return location nearby then the process would be frustrating for sure. I guess this is all just a part of on line shopping.

But this started me thinking about other companies you have shopped that complex return steps. 

[Nightowlz]

Happy Returns must be something new. Never heard of it. Doubt we have one in our area.

I always received a return label. I put any returns in my mailbox in the bag it comes in.

[geezerette]

They also have an option for getting a QR code (like QVC does now) instead of printing if you're dropping off.

[geezerette]

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@Nightowlz wrote:

Happy Returns must be something new. Never heard of it. Doubt we have one in our area.

I always received a return label. I put any returns in my mailbox in the bag it comes in.

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@Nightowlz 

It's a new return process with Land's End.  They don't include return labels with your order anymore.  And they aren't "Happy Returns" locations.  They're various businesses in your area (besides UPS and USPS).  I also have an option for Ulta, a sports store, and a couple other locations I can't remember right now.  I was surprised since I live outside a very small town.

[NYCLatinaMe]

I think UPS will return anything for you with some basic information.  They figure it out.  They will charge you for that.

[Catastrophe]

Customer Service Rep. told me last week that they aren't going to send Invoices or Labels in the packages anymore.  She said they are going "Green."   I didn't get any in my package.  Just the item.

[Catastrophe]

Sorry, that was QVC Customer Representative.

[Etoile308]

I'm fortunate that I have a Land's End b&m near me.  But unfortunately they have very limited stock in the store so I place orders online. 

I can't remember the last time I received an invoice with my order. I think for a return I needed to log in and pull up my order, or show the clerk the confirmation email.

[mimomof4]

What you described I don't feel is complicated at all.  IMO the lack of a printer is really a lazy excuse as they can be purchased very cheaply and there are locations such as library one can ship.

What I feel is complicated is when I need to call a company to get a return authorization.  Anything I can process online is a breeze.  Getting a return label and invoice in a package is a rarity.  QVC is the only place I order that may include one.

[jackiejenny]

I just placed an order from Dillards. They included an invoice AND a return shipping label. 

As soon as they saw confirmation it was on it's way back, BAM, I got an email saying they had already issued a refund. 

That was the fastest and Q is the slowest.