Community Chat

[GenXmuse]

So one "lady" had problems and you decide you can't trust them? Oh well, frees up a spot for someone else. Who knows what the real story is but i have nothing but good things to say about them. 

[x Hedge]

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@rockygems123 wrote:

@Icegoddess  I ordered a couple of weeks ago, received someone else's order, Instacart wouldn't answer their phone, our grocery store wouldn't reimburse and said they had repeated problems with Instacart and that they were possibly going on strike. 

Luckily I used AmEx, filed a dispute and received credit the following day.

Maybe it differs from one area to the next?  

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                🌠

  It surely must, @rockygems123 .

  Since the crush of home delivery orders, Aldi's subcontracted instacart to do their home deliveries.

I had instacart deliver an Aldi order last week Saturday. They sent me a photo of "Omar" who would be at my home with the delivery.

The person who showed up was not the person in the photo. "Omar" was running some scam on his employer, instacart.

Further, the individual handling my order obviously didn't know or care about mitigating behavior. No gloves or mask, and I had to keep backing away.

At one point he cradled my watermelon in the crook of his neck, with his hair & face pressed against it, and one bare hand holding it in place on his shoulder.

I found my bananas in the bottom of a bag with canned goods and a heavy juice bottle thrown on top of them. (badly packed, smashed, bruised bananas is typical of my instacart experience.)

After I submitted a review of my experience, instacart replied that they'd contact me as soon as possible.

That was 7days ago. Not holding my breath.

[conlt]

My friend had a problem on this past Thursday. She ordered Instacart from Publix, Aldi and CVS and only received her Aldi order. She said the Publix shopper texted her while shopping etc, but never showed up. The CVS shopper called her and said she was not doing this without a tip. Of course she would leave a good tip. She was very disappointed and did not get her groceries and CVS items. 

[conlt]

Another thing is I saw an instacart shopper in Publix rub her face, touch her lips, then proceed to go through soup cans in Publlix. I pointed that out to her and she just shrugged her shoulders. Then another was coughing near the carrots in the produce section. No effort to cover her cough. You have to wipe down the items when you get them. 

[RollTide2008]

I’ve had nothing but good experiences with Instacart.

[LoveMyBaby]

This is another one of those subjects that you either had (or read) of a great experience or awful one. 
I personally prefer to wear a mask, and picking out my own grocery items. A senior citizen cashier tipped me off on my last shopping trip, said "its pretty slow after the senior rush hour"  said come about 11:00a or after lunch. About 2:00p. I thought that was nice. She also was wearing an N95 mask to protect herself. 

[x Hedge]

@Carmie, our deliveries are prescheduled, there's no possible way to "skip to the front of the line" by offering a big tip.

@karabeth , I adjusted my tip after delivery for the first time last Saturday.  30% of my order wasn't available, had to throw out half the bananas, and the delivery style necessitated far more pre-cleaning than I'd anticipated.

As I expected, I'm in the middle of the "hottest" COVID-19 spot (zip), in the hottest city, in the hottest county in my state.

Instacart is responsible for training their employees in observing mitigating behaviour during the delivery. Why the heck do they think we're using their service?

[GenXmuse]

If you are unhappy with a product they credit your account. I never dock my tip because an item isn't available. They are working with the inventory on hand. 

[wishmoon]

I just received another order from Instacart today and, as always, I was very satisfied. They must train them very well here because when I used to have conversations with them, they were polite, the groceries were packed well, any substitutions were good... I do remember a guy choosing olives stuffed with garlic instead of baked garlic from the olive bar, but that was a long time ago. We ironed that one out! 

[Snoopp]

Instacart will adjust the tip amount after checkout.  I used them today and many items weren’t available.  I tried to approve replacements but even those weren’t available in some cases.  

I would use use it again but no slots are open.