Can't Trust Instacart

Icegoddess · ‎03-19-2010

I have never used Instacart, but there was a segment on our local news last night about a lady who ordered $200 worth of groceries and never received her order. On top of that, they said that part of the terms of service is that you do not hold Instacart responsible for anything that goes wrong.

Don't think I'll be using that service.

Mary Bailey · ‎03-09-2010

I've used it quite a few times since this has started without

the slightest issue.

I will continue No complaints

Misplaced Parisian · ‎07-21-2015

I've used it numerous times and I have nothing but phenomenal things to say about it. The shoppers I've had have been fabulous! I highly recommend it. Now if you do contactless delivery (which I do), you cannot hold Instacart liable. They text you a photo of the groceries at your door when you do contactless delivery.

suzyQ3 · ‎03-09-2010

This could apply to any business. if true, the "shopper" was just a bad apple. I wouldn't hold it against the company.

We received our first delivery today. Although we went through our supermarket's website, they use Instacart. We were very pleasantly surprised.

We received many texts regarding avaiibility while the shopper was in the store. was there for two hours before getting into a long line.

We gave him some cash to supplement the tip we left for him online.

~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland

qbetzforreal · ‎08-28-2010

Two friends had issues with orders not being filled. In both cases, the supermarkets issued a credit for the inconvience. You get your money back.

suzyQ3 · ‎03-09-2010

@Misplaced Parisian wrote:
I've used it numerous times and I have nothing but phenomenal things to say about it. The shoppers I've had have been fabulous! I highly recommend it. Now if you do contactless delivery (which I do), you cannot hold Instacart liable. They text you a photo of the groceries at your door when you do contactless delivery.

@Misplaced Parisian, we used contactless delivery but still received texts and doorbell ring when he arrived. It was a very smooth transaction.

~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland

bikerbabe · ‎03-09-2010

I’ve used Instacart perioically for two years. On the rare occasion that there’s been a problem with an order they’ve always gone out of their way to correct it and make me happy. Can’t complain. I used him for the first time this week since January. Aside from the four day lead time instead of same day, service was fine. A couple substitutions that the shopper texted me about as she was pulling the order and I approved.

Misplaced Parisian · ‎07-21-2015

@suzyQ3 wrote:
@Misplaced Parisian wrote:
I've used it numerous times and I have nothing but phenomenal things to say about it. The shoppers I've had have been fabulous! I highly recommend it. Now if you do contactless delivery (which I do), you cannot hold Instacart liable. They text you a photo of the groceries at your door when you do contactless delivery.
@Misplaced Parisian, we used contactless delivery but still received texts and doorbell ring when he arrived. It was a very smooth transaction.

@suzyQ3 Yes, they text me they are en route. I receive a text photo of the groceries at my door and then I go get them. I love it. I'm ever so grateful for this service.

bikerbabe · ‎03-09-2010

My phone app shows me what’s being shopped and when it’s on the way. Click on the map and i see where the driver is en route. Even with contactless, I know when the driver arrives. No need to worry about anything getting stolen.

rockygems123 · ‎06-04-2012

@Icegoddess I ordered a couple of weeks ago, received someone else's order, Instacart wouldn't answer their phone, our grocery store wouldn't reimburse and said they had repeated problems with Instacart and that they were possibly going on strike.

Luckily I used AmEx, filed a dispute and received credit the following day.

Maybe it differs from one area to the next?