Community Chat

[FlowershopGirl]

I think it happens just about everywhere at times.  I actually transferred all of my prescriptions to another pharmacy because I received such nasty and rude service from the one pharmacy I went to.  They always messed up the prices for the same drug each time and I pointed it out and got nothing but hostility and curtness.  I actually called my insurance provider pharmacy and the rep there called the pharmacy and he was treated with the same kind of attitude by 3 separate people he was transferred to.  I decided then and there to transfer my prescriptions and haven't looked back. 

[CoG]

Please mark items misrepresented on air as defective. Perfumed candles substituted for odorless ones can present a health hazard no?...... especially if the scent is generated by something one is allergic to , no? Would they rather be held responsible for endangering someone's life ? Did those candles come with an epi pen? 

We don't thing around corners because we expect people to be honest, cordial, helpful.  Perhaps the problem is unreasonable expectations in a devolving society.

[lulu2]

It's nice that Cindy responded and is helping the OP with her return.

Why did the first CS rep say the item had to be returned within 10 days?  I thought you had 30 days.

[madcity411]

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@gardensla wrote:

Do NOT let others here make you think this was your fault! You weren't provided the correct information by the vendor. It's not up to you to read and interpret reviews to use as the basis for ordering.

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@sam96 wrote:

The reviews started coming in after my item was on my doorstep, so there wasn't much I could do at that point unfortunately.  There weren't any reviews the day of purchase.

Today was the first opportunity I had to call...it's been a busy summer!  My mistake!

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Maybe you reached someone at the call center that's being closed.
A po'd employee with anger towards QVC....  The Florida call center I believe it was. Just saying....

[KingstonsMom]

I have to say that in the 20 years I've shopped with QVC, I've never had a rude CS rep.

[Cakers3]

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@sam96 wrote:

I ordered the following CIJ item:

H205859 Set of 4 Luminara 5" Flameless Ivory Candles with 4 Remotes

They arrived, I intended 2 as gifts, to someone that has issues with scented products.  Plus I wanted unscented candles myself.  They are vanilla scented!

Did you check your invoice for the item #?  Maybe they sent the wrong item.

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[KathyPet]

I learned a long time ago never ever to call any business organization about anything without getting the name and phone # or phone extension of the person I am dealing with.

[sligo]

A sincee thank you for telling us the ivory are vanilla scented. I am allergic to most scents. Had not checked the ivory Luminara.They are def. vanilla scented. I watched most of presentation day Luminara was being shown. Not one host mentioned Vanilla scent in ivory. Will be sent back. Thank you friend.

[Ms X]

I'd ask to speak to a manager.  There's no excuse for the customer-service rep to be rude to you.  Years ago, I was in a job where I'd sometimes get complaints forwarded to me even if it had nothing to do with me.  People don't complain about nothing.  I'd let them complain and even yell and tell them that I understood and that I was going to make it right.  If I had to pass it on to someone else to fix, I'd tell them to call me if it wasn't fixed.  That's why I find it so outrageous when I get a bad attitude from people being PAID TO FIX PROBLEMS.  I was working in editorial and still provided customer service.

I had a problem that I couldn't get fixed by QVC customer service.  I was even told that corporate had denied my request, but I kept on complaining and ultimately got my way.  It was for a rug that had an outrageously high shipping cost ($50 compared to $25 to ship rugs as large and twice as heavy).  You should call back and speak to a manager and keep calling.

[sunala]

I'm almost positive that the QVC reps give their name when they answer the phone. I address them by name when I say thank you, so they know that I know their name.

You know what I hate? When you call customer service (not just QVC but anywhere) and they can't (or won't) help you, and you ask to speak to a supervisor, and she says, "Well it's not going to do you any good!" Umm let me be the judge of that, Missy!