Community Chat

[drizzellla]

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@Othereeeen wrote:

@drizzellla 

Wow ...you know, I always wonder about giving the card number or worse, the CCV security number  to ANYONE. 

How do we know they won't scribble it down and order thousands before we can catch it?

The card companies make good after a while if you do get hacked like that, but it's a hassle.

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That is exactly what happened. People would give their credit card information to pay their bill.

She would process the payment. So she knew the credit card # was good and make a list of the credit cards and sell the credit card #s.

I have no idea how long or often she did it. But for the Secret Service to show up at our office. It must have happened alot. And her being a Temp, she culd keep moving around before she was caught.

[DrBabs]

@deepwaterdotter   I agree. Very pleasant experience with Consumer Cellular whenever I've called them.

[VanSleepy]

@Othereeeen I paid a couple things with my cc over the phone recently.  One of them had me say the cc # but then use the keys to enter the CVV. The other had me use the keys to enter everything.  It never happened before; maybe places are starting to do that for extra  security. It also made me think that maybe these places had a prior incident with an employee!

[Tori3569]

The bottom line in all of this is that there aren't enough people here in the US that are willing to do customer service / call center / food service jobs at this point.  It was already going in that direction before the pandemic, but that pushed it all the way over the edge.   As someone who oversees many, many restaurants I see it first hand.  

 Those jobs are meant as entry level and pay minimum or slightly above, but dealing with the hours, the general public and the front line work is too much for some.  Those industries are evolving into overseas call centers, more technology used in stores and restaurants ( like ordering kiosks and self checkout) and fewer people on staff.  

[Carmie]

I worked in customer Service for 25 years.  Most of them were in a call center and I filled in working on calls if we were short handed and for difficult problems or nasty callers.

Oh, the stories I could tell!  The turnover in that department was great...no one wanted that job.  

If you think calling customer service is a pain, try being on the other end of the phone line. 

Occasionally I got to speak to somone I knew personally, but they didn't know it was me.  I was shocked to hear how they acted when they thought " no one was looking."

To be honest, most people were nice, but the ones who weren't were certainly memorable.  I've been retired for 14 years and I still remember the names of the worst callers.

[Allthingsgirly67]

I had a feeling that most would agree with me on this issue. I understand that it is an entry level post, but they ultimately stayed at the job. Unfortunately many entry level jobs would provide a somewhat decent wage. It’s in my opinion the fault of the ones at the top. This is just one more way of having pride in our country is chipping away. I’m not making this political but at every run for President they mention the problems so they must be well aware of it on a larger scale and yet they do nothing.

[Allthingsgirly67]

I meant to say you could make a decent living back then.

[layla2450]

If you can't understand the person you are speaking to, ASK the person to  connect you to a person in the U.S. I've done it many times. 

[ManyMeows]

🤔  Being "based in the United States" does not guarantee that there will be an America with perfect mastery of the English language answering your call.

[Twins Mom]

My dermatologist uses a call center....to make appointment (can do online), have a billing question, leave a message for doctor...  One week before I discovered making appointment online I called everyday and got callback 3 times, when I was not available.  Whenever I called they were "busy" or it was after hours.  It did not make a difference when I called, no one answered and I had to leave a message.    Yes, I did let dermatologist know of my frustration and she said she was aware.  The practice has been purchased by a corporate entity.  Am not liking the direction of customer service.