Community Chat

[elated]

I am not into dealerships.. IMHO, they rake you over the coals and rarely are reliable. I have had great luck with small owned garages that did a great job and reasonable prices. This is my experience. 

[Love the Au and Ag]

I would talk to the service manager. You should not have to pay for a part that did not need to be replaced and should not have pay the labor either. This sounds like a scam. If they will not listen to you, call your state attorney general. 

Offer to the dealer that you want them to put your old properly working sensor back in. They will not want to have the mechanic spend more time on the job.

You are not responsible for the mistake he made. I am sorry they wasted your time and took your money without solving the problem. 

I would also calling the main manufacturer of your car and report what this deal did. It should not have cost you a cent for their error, it is bad enough they wasted your day.

[cheriere]

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@kaydee50 wrote:

You have to pay for labor when the mechanic "fixed" the wrong door????  I'd be upset.

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I'm beyond upset!  I had to pay today, the entire bill.  However, the guy in charge assured me there would be no additional charges whatsoever.  When my dad found out, he told me I'd never hear from them about getting the right part in after he found out I already paid them.

I just didn't know I could leave without paying.  Now, he thinks they'll even try to take the new driver door sensor they put in by mistake out!  But, I don't see how they could do that.

He also said that these dealerships spend about 15 minutes working on each car and then go to another, so they can charge for a full hour, especially when they see women coming.😡😡😡

[cheriere]

@drizzellla 

You described EXACTLY how this dealership looks, absolutely zero brand new cars and very few of what they had!  I'll never buy a Lincoln again!  Every part costs at least twice as much and so does the labor!

I feel terrible for your husband having to deal with that.  Sounds like we have about the same luck!

Get this, I bought two new tires awhile back and hadn't had them no time whenever one blew out on the interstate.  The tire place showed me a tiny wrench that had been inside of the tire since manufacturing!  Who does this happen to?

[cheriere]

@SaveTheTurtles 

You're so right about that!  If and when they get the correct sensor installed I'm finished with the dealership!  In fact, I'm finished with this car!  I'd never owned a Lincoln hybrid car and foolishly bought this on a whim.  It is paid for, but it's too big for me and something is always going wrong with it!  Plus, I've never paid so much for car parts, tires and labor as I have since owning this car!  Heck, I can't afford to own it lol.

[cheriere]

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@elated wrote:

I am not into dealerships.. IMHO, they rake you over the coals and rarely are reliable. I have had great luck with small owned garages that did a great job and reasonable prices. This is my experience. 

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I used to only use a local mechanic.  But, after buying a brand I'd never owned before, Lincoln, they didn't have the parts for it.  I'll never own another brand like this again.  Parts cost too much, so does the service.

[Sooner]

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@kaydee50 wrote:

You have to pay for labor when the mechanic "fixed" the wrong door????  I'd be upset.

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@kaydee50 They made the mistake, the labor  for the repair should be at no charge and they should give you a loaner while the car is in the shop for the repair.  You would pay for the one part originally needed but not the labor to fix the mistake.

Any dealer I've ever gone to would do that without hesitation.

I edited to clarify this post. . . 

[cheriere]

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@Love the Au and Ag wrote:

I would talk to the service manager. You should not have to pay for a part that did not need to be replaced and should not have pay the labor either. This sounds like a scam. If they will not listen to you, call your state attorney general. 

Offer to the dealer that you want them to put your old properly working sensor back in. They will not want to have the mechanic spend more time on the job.

You are not responsible for the mistake he made. I am sorry they wasted your time and took your money without solving the problem. 

I would also calling the main manufacturer of your car and report what this deal did. It should not have cost you a cent for their error, it is bad enough they wasted your day.

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Thank you for these suggestions.  I pray they'll keep their end of the bargain and fix the passenger door sensor at no cost.  My dad says they'll never do it!  If that's the case, I'll definitely do what you suggested.  In fact, I'm taking a screenshot of your post.  Thank you 😃❤️

Hopefully, I won't need it...but I don't know.

[cheriere]

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@Sooner wrote:

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@kaydee50 wrote:

You have to pay for labor when the mechanic "fixed" the wrong door????  I'd be upset.

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@kaydee50 They made the mistake, the part and the repair should be at no charge and they should give you a loaner while the car is in the shop.  Any dealer I've ever gone to would do that without hesitation.

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I thought they'd offer a loaner too, but they didn't!  My dad says they'll never call me back with the new part and install for no charge.  I guess I'll see in a few days.  He's going up there with me next time.  He would've went today, but his brother needed him to go with him for a driver after surgery.

[elated]

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@cheriere wrote:

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@elated wrote:

I am not into dealerships.. IMHO, they rake you over the coals and rarely are reliable. I have had great luck with small owned garages that did a great job and reasonable prices. This is my experience. 

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I used to only use a local mechanic.  But, after buying a brand I'd never owned before, Lincoln, they didn't have the parts for it.  I'll never own another brand like this again.  Parts cost too much, so does the service.

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Just out of curiosity, couldn't the local mechanic order the parts? It would just take longer to fix.