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07-02-2020 10:59 PM
My land line stopped working yesterday. The phone company isn't going to fix it until July 10th. Meanwhile, I have a Tracfone that I use in case of an emergency when I travel. Maybe it's time for me to join the 21st century and get a smartphone! Am I the only one in civilized society without one?
07-02-2020 11:04 PM
My landline had an issue and when the phone company came out, he told me that all he could do was re-wire it outside the walls. That is what all that insurance that you pay for repair for 100 years gets you.
They do not fish the line, they do not open walls.
If I wanted to fix the original wiring, I would have to hire someone to open the walls and find the issue.
He was able to narrow down the general area of the issue, so I could have had an electrician come out and open the wall and fix it. But I felt that was excessive.
I hope you have better luck.
07-02-2020 11:05 PM
I still have just a flip phone.
07-02-2020 11:10 PM
07-02-2020 11:28 PM
07-03-2020 12:07 AM
I had landline issues a few years ago and it took them 3 days to get it back up and working. A guy would show up and then disappear for hours while working on the line, then leave before it was fixed. The same thing the next day, etc. I do have a cell phone for emergencies but like to have landlines also - one phone in each bedroom and one in the kitchen.
07-03-2020 12:14 AM
I'm a retired phone company employee and my job was to diagnose a problem and decide what needed to be done to fix it.
I know the various companies have different
programs but if you have been paying insurance, it should cover any inside work.
No insurance = no inside work without charging you but they should still fix it.
It sounds like this guy didn't know what to do so gave you a line of baloney.
I'm only familiar with baby bell companies not land lines associated with a cable company. I don't know what their rules are but it sounds fishy to me. I'd call again and get a clarification.
I hope this helps.
07-03-2020 12:30 AM
@azgal wrote:I'm a retired phone company employee and my job was to diagnose a problem and decide what needed to be done to fix it.
I know the various companies have different
programs but if you have been paying insurance, it should cover any inside work.
No insurance = no inside work without charging you but they should still fix it.
It sounds like this guy didn't know what to do so gave you a line of baloney.
I'm only familiar with baby bell companies not land lines associated with a cable company. I don't know what their rules are but it sounds fishy to me. I'd call again and get a clarification.
I hope this helps.
@azgal Thanks but it was true. It was Verizon and it is all outlined on their website.
On all repairs Verizon does not “fish” walls. If wall-run wire cannot be used to run replacement wire the
Verizon Technician will run replacement cable via baseboard only.
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