Community Chat

[Porcelain]

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@shoekitty wrote:

Good luck.  There  chat is the worst I have ever had in my life  it was 4 minutes between each post  took me a total of 73 minutes.  She got everything wrong, not entirely her fault, she was pleasant and trying.  It was amazon fault, they can't access records very easily.  

amazon owes me 110 dollars for pasta sauce delivered all broken  it's been a month, they can't figure it out.  They also took 6200  points from my card , from a purchase they cancelled. And never returned them...  that's almost 80 dollars and it  was March 12.  They have been the worst company during this horrible disaster.  Maybe the should have  spent their money in the last couple years figuring  out what they would do during a disaster    I am not sympathetic to amazon as a company,  ma to the workers. 

there is no  phone service, and what the have  a ha is not working half the time.  It has been 3 months  they till don't take calls, and I know why.  I am not alone.

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This is none of my business so I understand if you don't respond, but is there a story behind spending $110 on pasta sauce? I'm just curious about it and not judging it at all (though others here might, so maybe don't tell us lol).

[Porcelain]

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@hckynut wrote:

@chickenbutt 

I bought a kitchen faucet from a 3rd party from Amazon. I had a problem with it and wrote that in my review. I called them and my problem was an easy fix for me.

They said they would refund me $10 if I changed my review. I had no reason not to, and I accepted the refund. I see nothing wrong with what they did, or what I did.

A little different than the OP wrote, or is it? I think so!

hckynut 🏒

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I think it's ifferent because they helped you fix the issue and wanted to get you to reflect that in your review, so they asked and offered a refund at the same time. You could have demanded a complete refund anyway and refused to change your review and they or Amazon would have had to provide it if you were within the 30 day refund timeframe.

Amazon vendors are allowed to request honest reviews and even offer coupon codes as incentive. But they can't request only positive reviews. Asking for a 5 star review and offering a reward for it can and probably will get them banned from Amazon if more than a few people report it.

[KaySD]

@Mimi 1883 @Tique  It IS disconcerting, and disappointing. But I believe it happens everywhere, all the time, so unless I have reason to believe otherwise, I just assume the "review" is phony. Amazon seems like the wild, wild west--its so big and there are so many sellers that any ability they ever had to ensure reviews are legit is probably at best full of holes. Wish it weren't so! 

[Porcelain]

I've left real, positive reviews on Amazon before with zero compensation. But in order to bother I have to feel I have something useful to say, not just it works or it's as expected.

I've received emails requesting reviews and offering coupons for a discount on my next purchase. And I've seen inserts that come along with products that say if I have a problem contact them, but if I'm happy please leave a review. I think that skirts the line and seems manipulative, and I don't leave reviews for those companies.

If I have a complaint I do contact the seller first, rather than leave a bad review right away. I would only leave a bad Amazon review if contacting the seller didn't achieve anything and the problem was bad enough that I thought others should know. Hasn't happened to me yet.

[ScarletDove]

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@Mimi 1883 wrote:

You mentioned Amazon and I just happened to receive in the mail today a $15.00 Amazon Credit IF I would give a '5 Star Review' for a particular item I recently purchased. Not only that, but they want me to take a Screenshot Shot' of this 5 Star Review and email it back to them in order to receive said "Credit."

Just rubbed me the wrong way, and am thinking...Is that even ethical? Makes me wonder how many people have given undeserved 5 Star Reviews for items just so they can receive an Amazon Credit.  🤔

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@Mimi 1883  So this is how those "paid" reviews I have read are done.  No paid review for me, I would not be part of it...would decline!

[Spurt]

@gidgetgh 

I applaud you for your honesty!!! 

[Spurt]

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@Mimi 1883 wrote:

You mentioned Amazon and I just happened to receive in the mail today a $15.00 Amazon Credit IF I would give a '5 Star Review' for a particular item I recently purchased. Not only that, but they want me to take a Screenshot Shot' of this 5 Star Review and email it back to them in order to receive said "Credit."

Just rubbed me the wrong way, and am thinking...Is that even ethical? Makes me wonder how many people have given undeserved 5 Star Reviews for items just so they can receive an Amazon Credit.  🤔

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@Mimi 1883 

A lot Amazon third party vendors got into trouble for doing this once before...hmmmm

Here's an article from the Washington Post

Amazon.com banned paying for reviews in 2016 because of research it conducted showing that consumers distrust paid reviews. Every once in a while, including this month, Amazon purges shoppers from its site whom it accuses of breaking its policies.

But the ban, sellers and experts say, merely pushed an activity that used to take place openly into dispersed and harder-to-track online communities.

There, an economy of paid reviews has flourished. Merchants pledge to drop reimbursements into a reviewer’s PayPal account within minutes of posting comments for items such as kitchen knives, rain ponchos or shower caddies, often sweetening the deal with a $5 commission or a $10 Amazon gift card. 

Amazon says it aggressively polices its platform for incentivized reviews. Amazon has filed five lawsuits since 2015 against people who write paid reviews and companies that solicit them.

“We know that millions of customers make informed buying decisions everyday using Customer Reviews,” an Amazon spokeswoman, Angie Newman, said in a statement. “We take this responsibility very seriously and defend the integrity of reviews by taking aggressive action to protect customers from dishonest parties who are abusing the reviews system. . . . We take forceful action against both reviewers and sellers by suppressing reviews that violate our guidelines and suspend, ban or pursue legal action against these bad actors.”

[gidgetgh]

I thought everyone would get a kick out of this.  

To recap, I ordered one $15 tote bag from Amazon.  I was charged for 1.  However, they sent me 2.

Honest person that I am, I did online chat, told them what happened and they emailed me a prepaid return label.  I dropped it off at UPS a few days ago.  

So,  we're done, right?  Oh no.  No, We are not.

I checked our Discover card account this  morning and they had issued me a credit for the amount of the tote bag.  They credited me for the extra tote bag that I didn't order, wasn't charged for and returned to them. 

Exasperated sigh. 

[chickenbutt]

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@gidgetgh wrote:

I thought everyone would get a kick out of this.  

To recap, I ordered one $15 tote bag from Amazon.  I was charged for 1.  However, they sent me 2.

Honest person that I am, I did online chat, told them what happened and they emailed me a prepaid return label.  I dropped it off at UPS a few days ago.  

So,  we're done, right?  Oh no.  No, We are not.

I checked our Discover card account this  morning and they had issued me a credit for the amount of the tote bag.  They credited me for the extra tote bag that I didn't order, wasn't charged for and returned to them. 

Exasperated sigh. 

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At some point I would just quit, if it's going that way.     

Reminds me of a 'Frasier' episode where Marty was given too much money at the ATM.  He goes into the bank (after being prodded by Daphne) and they just keep trying to give him more money, instead of understanding the issue and taking back the money.