@stevieb wrote:
@Spurt wrote:
@goldensrbest @Reilley
I had a weird thing happen to me with Amazon too.....My order was supposed to be Prime Delivery to my front door, the email tracking showed USPS and it wasnt delivered by the date/time indicated...And the USPS email said it was delivered to our Condo Mail Center for packages which are signed for by an office employee and are logged and the resident is notified to pick up the package. But it WASNT delivered to the Condo Mail Center it was stuck in the regular community mailboxes which is located a ways away from the Condo Mail Center ....AND THE PACKAGE WAS EMPTY......
I called Amazon because the whole thing was weird and it was supposed to be delivered by PRIME to my door thats why I pay the membership fee of $14.99 a month. The Amazon Rep said sometimes that happens at the Fulfillment Center....And she said it was a good thing I called because she would forward my feedback because Amazon always wants to know how the subcontracted deliveries worked out because that determines who they subcontract with for the future. ...They sent me a replacement at no cost...
Amazon will almost always do right by you @Spurt, but I can tell you from experience with both Amazon and Target that the feedback they so anxiously seek and claim to appreciate does nothing and goes nowhere. Despite numerous calls, I'm still just as likely to find my Amazon purchases in my building's lobby as I am at my door. Also, despite several calls to Target asking them not to package heavy items with items that can get crushed, they just did it again. When you call, they throw a gift card at you and call it done. The gift card is appreciated, but doesn't really address why you called.
@stevieb
Yep, your probably right. Sadly few companies really care about the customers anymore.....and I think it depends on whether the CS Rep really even cares, so instead of writing a report they send a gift card and consider it one and done without really addressing the problem. Thats why I searched around to find their Corporate HQ number..I called Corporate before and complained to their CFO about the lack of actual Prime Delivery to my actual condo unit instead of the Condo Mail Center or Mail Box, which is what I expect from my $14.99 a month and I also told them about the broken light bulbs and vase on previous Amazon orders....So that time and call mustve generated putting a note in my records, because this time when I called the regular CS Rep stated there was a note in my file specifying "deliver to my front door"....and she said she would mention that notation again ...Now whether she was BSing me I wont know until I encounter another Amazon problem...
I will say one thing about our grocery store chain, HEB, when you go online and submit feedback you actually get a call from Corporate, at least thats where they say they are from and whether its a complaint or compliment and they acknowledge your feedback....But I think the difference there is HEB spent a lot of money, time, and effort to drive away all the major national grocery chains and they want to keep it that way so they try to keep people happy....although Kroger recently is trying to make a comeback of sorts with grocery delivery.....which I found quite interesting....
O/T have you heard anything about Danny Snyder's 11 hour meeting with Qwapital Investigators regarding his involvement with goings on behind the scenes of his team???? Gee I wish he'd be forced to sell the team...but I think mostly all the owners are crooks and pervs 🙄
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