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10-16-2020 05:04 PM
Last night at midnight I ordered 3 sets of the TSV.
I just looked at my status to make sure I ordered the correct colors
and I was surprised to see that my ordered shows advanced order. I contacted customer service about the advanced order status and the response was.
Advanced order happens when the item is ordered before the item is available to ship.
I always thought it meant once they sell out of something it can go into Advanced Order.
Would help if the on-air sales people would tell the viewers about Advanced Orders.
Learn something new everyday. 🤷🏼♀️
10-16-2020 05:11 PM
are you talking about the muk luks? if you are, i believe they said that it would ship out later in the month.
10-16-2020 05:13 PM
i recently had 3 of valerie par hills items on advanced order. i didnt know they were on advanced order until i went to order them at my order page.. but it told me there when they were expected to ship.... and about 2 weeks later they did ship. hopefully you wont have to wait long. usually they know when the ship date will be, or about when...
10-16-2020 08:02 PM
@summergal1 wrote:Last night at midnight I ordered 3 sets of the TSV.
I just looked at my status to make sure I ordered the correct colors
and I was surprised to see that my ordered shows advanced order. I contacted customer service about the advanced order status and the response was.
Advanced order happens when the item is ordered before the item is available to ship.
I always thought it meant once they sell out of something it can go into Advanced Order.
Would help if the on-air sales people would tell the viewers about Advanced Orders.Learn something new everyday. 🤷🏼♀️
Better yet have a Chyron or crawler on the screen letting customers know. Just saying it during a presentation isn't good enough. Perhaps a name change would make it less confusing. I'm with you. I always thought advanced order is as you described
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